Destini Wilson
AUGUSTA,GA
Summary
Social Work Intern supporting students across elementary, middle, high school, and alternative school settings. Coordinates student meetings, parent home visits twice in three months, and attendance interventions to address absences and student concerns. Documents case notes and uploads records under privacy protocols while helping move students from alternative placement back into district schools.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Call Center Specialist 1 Telecommunications
Piedmont Hospital
12.2024 - Current
- Handle [number] patient inquiries per shift with empathy and professional communication.
- Answer patient questions clearly and calmly to support a positive caller experience.
- Address concerns with empathy and patience to maintain trust in Piedmont Healthcare.
- Communicate effectively with colleagues and other healthcare professionals using strong verbal and written skills.
- Document patient inquiries accurately and maintain organized records for follow-up.
- Support consistent service delivery by combining professionalism, patience, and clear communication on every call.
Social Worker
Piedmont Hospital
07.2025 - Current
- Conduct intake interviews to gather patient history, current concerns, and discharge support needs.
- Assess psychosocial needs and connect patients with appropriate community and hospital resources.
- Prepare documentation and maintain accurate case notes for patient records and follow-up planning.
- Coordinate discharge planning with patients, families, and care teams to support safe transitions.
- Verify benefit eligibility and guide patients through available assistance programs and application steps.
- Document service updates in compliance with hospital privacy standards and recordkeeping requirements.
- Support patient safety planning by identifying risks and coordinating appropriate follow-up resources.
- Maintain organized files and referral documentation to keep cases accessible and current.
- Partner with clinical staff to support discharge recommendations and resolve patient access barriers.
- Provide patient and family education on available resources, referral steps, and follow-up expectations.
Case Manager
Division of Family and Children Services
09.2019 - 07.2025
- Complete [number]% of client renewals on time each review cycle to support uninterrupted food stamp and Medicaid eligibility.
- Process [number] eligibility cases weekly while maintaining complete documentation and timely client follow-up.
- Interview clients to gather income and household details for food stamp and Medicaid eligibility determinations.
- Manage approximately 300 clients through six-month review cycles and coordinate renewal processing with accuracy.
- Support other case managers with renewal processing, maintain a clean work area, and follow agency rules and regulations.
Social Work Intern
Columbia County School System
08.2023 - 05.2025
- Coordinate 2 home visits with parents to address excessive absences and connect families with support resources.
- Support 3 students per week through meetings that address attendance, well-being, and other concerns.
- Assist the school social worker across Evans Elementary, Evans Middle School, Evans High School, and Columbia County Alternative School.
- Hold weekly meetings with alternative school students to address needs and support transitions into district schools.
- Document student meetings and upload notes while following privacy protocols and school policies.
Lead Cashier
McDonald's
05.2011 - 01.2024
- Track 20 cars per hour to support fast-paced service and consistent lane flow during peak periods.
- Lead store competitions and cross-store projects that drive higher sales and stronger team performance.
- Train new employees on company policies, procedures, and daily workflow using clear, on-the-job guidance.
- Coordinate team coverage to keep service moving efficiently during busy shifts and high-demand periods.
- Monitor food quality, service standards, and dining areas to keep the store clean and presentable.
- Handle financial records and processing tasks accurately while supporting daily cashier operations.
Education
Master of Social Work - Social Work
Walden University College
Minneapolis, Minnesota11-2026
Bachelor of Social Work - Social Work
Augusta University College
Augusta, Georgia05-2024
Associate of Social Work - Social Work
East Georgia State College
Augusta, Georgia05-2019
Skills
- Case management
- Eligibility determination
- Client interviewing
- Student support coordination
- Home visit coordination
- Attendance interventions
- Documentation and recordkeeping
- HIPAA compliance
- Benefits administration
- Training and development
- Financial records and processing
- Safety planning
- Patient intake screening
- Medicaid eligibility verification
Certification
CPR Certified
Timeline
Social Worker
Piedmont Hospital
07.2025 - Current
Call Center Specialist 1 Telecommunications
Piedmont Hospital
12.2024 - Current
Social Work Intern
Columbia County School System
08.2023 - 05.2025
Case Manager
Division of Family and Children Services
09.2019 - 07.2025
Lead Cashier
McDonald's
05.2011 - 01.2024
Associate of Social Work - Social Work
East Georgia State College
Bachelor of Social Work - Social Work
Augusta University College
Master of Social Work - Social Work
Walden University College