Destinie Bratcher
Lawndale,NC
Summary
Results-oriented Assistant Retail Sales Manager with extensive experience in high-volume retail settings. Expertise in strategic sales planning, team leadership, and inventory management enhances customer satisfaction and drives revenue growth. Skilled in optimizing operational processes and creating compelling visual merchandising displays to attract customers and elevate sales.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Retail Sales Manager
United Wireless (T-Mobile)
Shelby, NC
03.2023 - Current
- Coached sales associates on T-Mobile plans, devices, and customer service standards.
- Managed customer escalations with clear communication and professional problem resolution.
- Assisted with daily store operations at United Wireless T-Mobile, ensuring smooth retail sales workflows.
Homemaker
STAY AT HOME MOM
Shelby, NC
01.2021 - 03.2023
- Managed household schedules, appointments, and daily family routines
- Maintained clean living spaces, laundry, and home organization
- Managed daily household operations for STAY AT HOME MOM family environment.
- Organized meal planning, grocery lists, and pantry supplies.
- Coordinated childcare routines, appointments, and school schedules.
Grocery Pickup
Walmart
Cherryville, NC
01.2020 - 12.2020
- Met deadlines while delivering high-quality products for grocery pickup.
- Provided courteous and efficient service to enhance customer satisfaction during grocery pickup.
- Proposed new strategies during team meetings and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Merchandiser
SPAR
Shelby, NC
01.2020 - 12.2020
- Implemented store layout changes to enhance customer flow and product visibility.
- Executed and audited store signage and visual merchandising elements to align with company standards and improve customer engagement.
- Maintained SPAR store shelves with fresh stock and clean product displays.
- Rotated merchandise using FIFO guidelines and checked expiry dates.
- Set up promotional displays following SPAR planograms and brand standards.
Education
A.S. - HUMAN
Gaston College
Dallas, NCSkills
- Sales coaching
- Customer service
- Sales transactions
- Wireless plans
- Device activation
- Retail POS
- Data analysis skills
- Communication skills Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments
- Account support
Personal Information
Driving License: Yes
Certification
Driver's License
Timeline
Assistant Retail Sales Manager
United Wireless (T-Mobile)
03.2023 - Current
Homemaker
STAY AT HOME MOM
01.2021 - 03.2023
Grocery Pickup
Walmart
01.2020 - 12.2020
Merchandiser
SPAR
01.2020 - 12.2020
A.S. - HUMAN
Gaston College