Destinie Cabral
Fall River,MA
Summary
Dynamic operations manager with a proven track record at The Atlantic Restaurant, excelling in customer service and team leadership. Enhanced safety procedures and resolved conflicts, boosting customer satisfaction and team performance. Skilled in staff training and inventory management, fostering strong relationships that drive repeat business.
Overview
9
9
years of professional experience
Work History
Manager/Bartender Shift Manager
The Atlantic Restaurant
12.2024 - Current
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager of Operations
The Tipsy Seagull
04.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager/bartender
The Thirsty Whale Tavern
01.2020 - 03.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Manager/Bartender Shift Manager
The Kraft Group/Gillette Stadium
02.2020 - 01.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Brick Alley Pub
05.2019 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Owner/manager
T,A,S GROCERS
09.2016 - 02.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Business
BCC
Fall River, MAHigh School Diploma -
Durfee High School
Fall River, MA06-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
Timeline
Manager/Bartender Shift Manager
The Atlantic Restaurant
12.2024 - Current
Manager of Operations
The Tipsy Seagull
04.2024 - 05.2025
Manager/Bartender Shift Manager
The Kraft Group/Gillette Stadium
02.2020 - 01.2024
Manager/bartender
The Thirsty Whale Tavern
01.2020 - 03.2024
Server
Brick Alley Pub
05.2019 - 02.2023
Owner/manager
T,A,S GROCERS
09.2016 - 02.2022
No Degree - Business
BCC
High School Diploma -
Durfee High School
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