Destinie Davis
Natchitoches,LA
Summary
Dedicated Healthcare Customer Service Representative with expertise in HIPAA compliance, patient confidentiality, and claims processing. Proven track record of enhancing patient satisfaction through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet Healthcare
Remote
03.2021 - 04.2026
- Delivered exceptional customer service, resolving inquiries and concerns promptly to enhance patient satisfaction.
- Managed high-volume inbound calls, efficiently addressing patient needs and providing accurate information regarding healthcare services.
- Collaborated with clinical teams to streamline communication processes, improving response times for patient inquiries.
- Educated patients on healthcare policies and procedures, ensuring clear understanding and compliance with organizational guidelines.
- Mentored junior representatives, fostering a supportive environment that encouraged professional growth and development within the team.
Technical Support Representative
Teleperformance USA
Remote
05.2016 - 03.2021
- Resolved complex technical issues for customers, ensuring high satisfaction rates.
- Provided training and mentorship to junior support representatives, enhancing team capabilities.
- Streamlined troubleshooting processes, improving response time to customer inquiries.
- Collaborated with cross-functional teams to identify and implement system enhancements.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Line Picker
Pilgrims Pride
Natchitoches, LA
05.2011 - 05.2016
- Operated machinery for efficient product sorting and packaging.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to streamline picking processes and improve workflow efficiency.
- Inspected products for quality assurance before packing for shipment.
- Trained new hires on operational procedures and safety protocols.
- Monitored inventory levels to assist in restocking supplies as needed.
Education
High School Diploma -
Many High School
Many, LA05.2010
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Call center experience
- Claims processing
- Data entry proficiency
- Follow-up skills
Timeline
Healthcare Customer Service Representative
Carenet Healthcare
03.2021 - 04.2026
Technical Support Representative
Teleperformance USA
05.2016 - 03.2021
Line Picker
Pilgrims Pride
05.2011 - 05.2016
High School Diploma -
Many High School