Destinie Delgado

• Obtain insurance authorizations and physician referrals for new and existing patients
• Verify insurance eligibility, benefits, and in-network/out-of-network status
• Facilitated communication between patients and healthcare providers, enhancing patient care and satisfaction. between patients, providers, specialists, and management to ensure continuity of care.
• Scheduled appointments and maintained accurate patient records to support efficient front office operations.
• Maintain HIPAA compliance and ensure all required patient documentation is complete.
• Collected patient payments, ensuring accurate processing of copays, deductibles, coinsurance, and self-pay balances.

• Answer multi-line phones, assist provider calls, and coordinate patient communication.

• Check patients in and out while providing exceptional customer service
• Train new staff members on the procedures and processes within the clinic

• Answered patient calls and scheduled appointments to facilitate timely access to care
• Communicated appointment reminders to enhance patient attendance and prepared well sheets
• Registered patients by accurately entering demographics and insurance information in PCC
• Provided support to doctors and nurses by attaching laboratory and radiology results into the patients' charts

• Scheduled in-home and in-store services, leveraging product knowledge to meet customer needs
• Resolved order issues and placed orders, ensuring customer satisfaction and timely fulfillment
• Performed administrative tasks in back-office operations, supporting overall efficiency and organization

• Checked diner satisfaction to address concerns and improve service quality
• Maintained dining room cleanliness to enhance guest comfort and safety
• Answered phone reservations to ensure seamless guest experiences