Destinie Hope
Streetsboro
Summary
A Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Compliance Specialist
McCarthy Burgess& Wolff
08.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Telecommunication Operator
National Enterprise System
10.2023 - 07.2024
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Office Assistant
Liberty Ford
10.2022 - 08.2023
- Contributed to a positive work environment by fostering open communication among colleagues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Assistant Store Manager
Itembazaar
04.2019 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Computer System Analyst
Amazon
10.2018 - 04.2020
- Performed diagnostics and testing keep systems working as expected.
- Troubleshot technical issues quickly and efficiently, minimizing disruption to daily operations while maintaining high levels of customer satisfaction.
- Trained employees on computer systems, providing thorough documentation and other educational materials.
- Sorted packages based on destination and scanned packages using handheld scanners.
- Collaborated with team members to meet daily goals and deadlines
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Education
Associate of Science - Human Resources Management
Indiana Wesleyan University
Marion, IN11-2022
High School Diploma -
Maple Heights Highschool
Maple Heights, OH06-2017
Skills
- Compliance monitoring
- Internal auditing
- Compliance oversight
- Information security
- Ethics management
- Operations support
- Data analysis
- Data entry
- Multitasking and organization
- Team collaboration
- Attention to detail
- Process development
- Database management
Timeline
Compliance Specialist
McCarthy Burgess& Wolff
08.2024 - Current
Telecommunication Operator
National Enterprise System
10.2023 - 07.2024
Front Office Assistant
Liberty Ford
10.2022 - 08.2023
Assistant Store Manager
Itembazaar
04.2019 - 06.2021
Computer System Analyst
Amazon
10.2018 - 04.2020
Associate of Science - Human Resources Management
Indiana Wesleyan University
High School Diploma -
Maple Heights Highschool
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