Destinie Davis
Natchitoches,LA
Summary
Proven technical support specialist with a track record of enhancing customer satisfaction at AT&T through expert network troubleshooting and exceptional problem-solving abilities. Skilled in remote support and critical thinking, consistently reduced call resolution times and managed high-stress situations with professionalism, boosting customer loyalty.
Overview
6
6
years of professional experience
Work History
Technical Support Tier 1
AT&T
09.2020 - 03.2024
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Utilized various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need.
Customer Service Representative
Teleperformance USA
11.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provide exceptional phone support to our customers
Education
High School Diploma -
Many High School
2010
Skills
- Network Troubleshooting
- Remote Support
- Ticket management
- Software Installation
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Data Entry
- Computer Proficiency
Timeline
Technical Support Tier 1
AT&T
09.2020 - 03.2024
Customer Service Representative
Teleperformance USA
11.2017 - 07.2020
High School Diploma -
Many High School
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