Destiny Adea
West Palm Beach,FL
Summary
Direct customer service strategies to enhance satisfaction and drive repeat business. Manage resource allocation to align with operational requirements. Champion sales efforts through strategic planning and effective interpersonal communication.
Lead efforts to streamline organizational processes, enhancing team efficiency and productivity. Foster a culture of collaboration by mentoring peers and sharing best practices. Champion team success by aligning individual contributions with overarching company goals.
Oversee multiple priorities effectively while fostering a collaborative team environment. Champion initiatives to enhance team performance and meet strategic goals.
Execute project management strategies to effectively handle multiple tasks, ensuring alignment with team objectives and process optimization.
Leverage independent decision-making and sound judgment to drive initiatives that contribute to overall company success.
Utilize independent decision-making and sound judgment to drive company success and improve operational efficiency.
Lead teams in analyzing complex problems and developing strategic solutions. Foster a collaborative environment to drive team success and enhance productivity. Cultivate a positive workplace culture focused on continuous improvement and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Massage Envy
Jupiter, FL
04.2024 - 01.2025
- Directed clinic operations, including staffing, scheduling, inventory management, and procurement to maximize efficiency and control costs
- Supervised, trained, and evaluated staff performance, fostering a motivated, service-focused team environment
- Maintained high guest satisfaction by resolving concerns promptly and ensuring adherence to service standards
- Implemented process improvements and operational procedures to enhance workflow, service quality, and revenue performance
- Monitored financials, managed budgets, and oversaw retail sales to support revenue goals
- Driven workplace culture through staff leadership, training, and accountability.
Assistant General Manager
Massage Envy
Jupiter, FL
11.2023 - 04.2024
- Supported the General Manager in overseeing daily clinic operations, including front desk performance, staffing, and guest experience
- Supervised and coached front desk team members on service excellence, membership sales, and retail upselling
- Assisted with staff scheduling and appointment coordination to maximize productivity and revenue
- Trained and mentored employees to ensure compliance with company policies, procedures, and service standards
- Helped maintain inventory control, operational reports, and organized front desk and retail environments
- Acted as a point of leadership in the absence of the General Manager to ensure smooth clinic operations
Front Desk Associate
Massage Envy
Jupiter, FL
06.2023 - 11.2023
- Delivered professional guest service, managed check-ins/check-outs, appointments, and inquiries
- Supported retail sales and promoted services to enhance revenue
- Assisted with operational tasks including inventory management, opening/closing procedures, and record keeping
Front Server
Roaring Gap Country Club
NC
06.2022 - 10.2022
- Led banquet setups and service for multiple events, ensuring operational efficiency and guest satisfaction
- Trained new staff to maintain consistent quality standards and service excellence
Lead Server
Trump National Golf Club
Jupiter, FL
02.2021 - 04.2022
- Monitored dining room for optimal guest experience
- Worked with individual servers to improve performance of time management
- Increased food and beverage sales
- Answered guest concerns and resolve issues efficiently
- Managed closing duties
- Restocking of items and proper set up of the restaurant
Lead Hostess/Concierge
Ibis Golf and Country Club
West Palm Beach, FL
06.2018 - 02.2021
- Answered telephone inquiries
- Scheduled reservations/appointments
- Gave information on new events/activities
- Monitored training of new employees
- Assigned/Directed guests to their tables
- Accommodated and managed large parties
- Took and packed to-go orders
- Managed members requests/solved issues efficiently
- Met members needs
Top Sales Associate
Old Navy
West Palm Beach, FL
05.2017 - 08.2018
- Achieved top sales performance through personalized service and suggestive sales techniques
- Managed daily cash operations, returns, and store merchandising, ensuring a smooth retail experience
Education
Electrologist - undefined
Hollywood Institute of Beauty Careers
05.2026
Esthetician - undefined
Hollywood Institute of Beauty Careers
12.2024
Skills
- Managed daily operations of spa and retail environments to ensure seamless service and operational efficiency
- Led initiatives to develop staff leadership training programs and performance evaluation frameworks Oversaw implementation of training sessions to improve team effectiveness Championed a culture of continuous feedback and development
- Facilitated procurement scheduling and inventory management to optimize supply chain efficiency
- Led development of revenue management frameworks to maximize profitability across product lines Championed upselling strategies that improved customer engagement and retention Oversaw training programs to equip staff with effective sales techniques
- Oversaw guest relations initiatives to elevate satisfaction ratings Mediated conflicts to foster a harmonious atmosphere Championed service excellence through proactive engagement with guests
- Implemented and monitored safety procedures to maintain regulatory compliance
Certification
- Barbicide Certified
- Infection Control
- Dermalogica – Clean Touch
Timeline
General Manager
Massage Envy
04.2024 - 01.2025
Assistant General Manager
Massage Envy
11.2023 - 04.2024
Front Desk Associate
Massage Envy
06.2023 - 11.2023
Front Server
Roaring Gap Country Club
06.2022 - 10.2022
Lead Server
Trump National Golf Club
02.2021 - 04.2022
Lead Hostess/Concierge
Ibis Golf and Country Club
06.2018 - 02.2021
Top Sales Associate
Old Navy
05.2017 - 08.2018
Electrologist - undefined
Hollywood Institute of Beauty Careers
Esthetician - undefined
Hollywood Institute of Beauty Careers