Destiny Aguilar

• Enforce airline policies, TSA/CBP regulations, and safety procedures
• Ensure documentation (like passports, visas, TIMATIC checks) is handled correctly
• Stay compliant with aviation regulations and company standards
• Supervise and coordinate customer service agents at ticket counters, gates, and baggage service areas
• Assign positions (check-in, boarding, arrivals, etc.) based on operational needs
• Monitor performance and provide coaching, feedback, and training
• Handle staffing issues, scheduling, and shift coverage
• Ensure flights depart on time by coordinating with gate agents, ramp, and operations teams
• Monitor check-in flow, boarding process, and baggage handling
• Communicate with other departments (flight crew, dispatch, security, customs)

• oversee a team of customer service agents, ensuring that passengers receive top-notch assistance and support.

• handle inquiries, resolve issues, coordinate with other airport departments, and make sure everything runs smoothly at the customer service desks.

• train new staff, manage schedules, and ensure that all protocols are followed to provide a positive experience for travelers.

• Assisted passengers and their bags from the front door to the terminal gate to onboard the aircraft, ready for an on-time take off. Assisted customers on the front /ticketing counter, gate area or baggage service office, boarding, deplaning and dispatching flights on-time.

• Processed customer payments by cash, check, and credit card
• Maintain constant presence on sales floor to address customer needs.
• Provided professional advice on trends and what attire to choose.

• Responsible for creating an environment of good customer service through actions.
• Processes cash deposits and currency orders; completes and submits daily reports to Store Management and Cash and Sales Audit department.
• Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered.
• Balances and processes refunds and media from sales and return registers.

• Organized and detail oriented handle money accurately and honestly decision making skills and multi-task while working in a stressful environment
• Use the computer to gather, interpret and enter data
• Retrieve and file client charts
• Schedule client appointments

• Approach browsing customers and initiate conversations to determine buying preferences
• Prepared for promotions by rearranging stock, adding signage, and retagging merchandise
• Inquire about buying experience, item preferences, and future purchases
• Sign customers up for marketing lists and inform of upcoming promotions or customer events