Destiny Babcock-Juers
Customer Service Professional
Antelope,CA
Summary
Ambitious and hardworking; responsible and dependable employee, always on time, focused and prepared, extremely quick learner, effective communicator, attention to detail, meets deadlines, time management, leadership skills, active listener, collaborating in team dynamics
Overview
7
7
years of professional experience
Work History
Shift Lead
P.F. Changs
07.2024 - Current
- Supervising the floor during business hours
- Assisting the staff with comps/voids/returns
- Deescalating high strung situations with angry guests
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bartender
P.F. Chang's
11.2022 - Current
- Making drinks
- Greeting guests & taking orders efficiently
- Fast paced environment
- Working under pressure
Food Server
P.F. Chang's
11.2021 - Current
- Running food
- Taking orders and assisting our guests with the correct answer to questions with the best of my ability
- Providing great customer service
- Going above and beyond to ensure our guests enjoy their experience and come back
Takeout/Food Runner
P.F. Chang's
10.2021 - 11.2021
- Assisting in placing take out orders
- Running servers food
- Assisted in bussing tables
Hostess
P.F. Chang's
03.2021 - 10.2021
- Seating and/or greeting guest
- Providing great customer service
- Answering phone calls and/booking reservations
Call Service Representative
Health Net, Inc. / Centene
08.2020 - 11.2020
- Data entry
- Answering calls
- Making outgoing calls regarding health insurance
- Answering customer's questions regarding health insurance and/or providing my best assistance in finding out an answer to assist our customers
- Customer service
Shift Manager
Wienerschnitzel
12.2018 - 03.2020
- Mentored new employees
- Provided assistance with customer complaints
- Issued refunds and/or returns
ARS Admin
American Recovery Service
08.2019 - 01.2020
Line Worker
Trademark Pizza Co.
02.2019 - 06.2019
Team Member
Wienerschnitzel
12.2017 - 03.2019
Education
High school or equivalent -
Adelante High (Continuation)
01.2017
Skills
Food Service
Timeline
Shift Lead
P.F. Changs
07.2024 - Current
Bartender
P.F. Chang's
11.2022 - Current
Food Server
P.F. Chang's
11.2021 - Current
Takeout/Food Runner
P.F. Chang's
10.2021 - 11.2021
Hostess
P.F. Chang's
03.2021 - 10.2021
Call Service Representative
Health Net, Inc. / Centene
08.2020 - 11.2020
ARS Admin
American Recovery Service
08.2019 - 01.2020
Line Worker
Trademark Pizza Co.
02.2019 - 06.2019
Shift Manager
Wienerschnitzel
12.2018 - 03.2020
Team Member
Wienerschnitzel
12.2017 - 03.2019
High school or equivalent -
Adelante High (Continuation)
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