Destiny Baker
Chicago Heights,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Circle K
10.2023 - Current
- Food Preparation, Cashier, Customer Service Specialist
CEO
Butterflies Nest
05.2021 - Current
- Customizing digital design projects such as qr coding, advertisements and website creation to name a few.
Social Media Marketer
The Torch Cigar & Hookah Lounge
09.2022 - 08.2023
- Digital design (QR code, flier etc), Social media content creation/management, DM respondent
Warehouse Associate
Amazon
08.2019 - 12.2020
- Stow department
- Lifting/carrying up to 50lbs
- Maintain a work pace and production goal
Contact Tracer
Will County Health Department
07.2020 - 11.2020
- Contact positive Covid-19 patients via telephone, Conduct questionnaire, Gather & record information in database, Follow-up calls & messaging
Manager
Caribbean Grill
08.2012 - 10.2018
- Checking, ordering and stocking merchandise
- Social media campaign creator
- Various in-restaurant roles such as cashier, expeditor, etc.
Campus Tour Guide
Lynn University
04.2017 - 05.2018
- Schedule appointments, Customer service, Database for potential students, Marketing
Social Media Ambassador
Lynn University
12.2016 - 05.2018
- Marketing, Maintaining social media accounts (i.e
- School website, Instagram, and twitter), Record weekly log, Interact with potential students
Telecounselor
Lynn University
10.2016 - 05.2018
- Data entry, Inbound & Outbound calls, Maintaining a log, Interact & inform potential students
Customer Service Representative/Cashier
Shoe Carnival
02.2016 - 08.2016
- Assisting customers daily, Processing transactions, Unloading & stocking shipments, Fulfill closing/opening cleaning duties
Retail Associate/Cashier
Osh Kosh B’Gosh
02.2016 - 07.2016
- Receive & stock shipments, Assist customers daily, Complete purchase/return transactions, Maintain & clean store
Cable Sales Representative
ORC Protel
04.2015 - 05.2016
- Inbound & Outbound Calls, Marketing products, Selling services, Maintaining call log
Education
Bachelor of Science in Psychology - undefined
Lynn University
Diploma - undefined
Tinley Park High School
Skills
- Communication
- Previous Salesforce experience
- Customer service
- Phone etiquette
- Website creation
- Leadership
- Advertisement creator
- Problem solving
- QRC design
- Scheduling and planning
- Adaptability
- High rapport with clientele and (previous) employers
Schoolrelatedclubs
- National Honor Society
- Student Council (Executive Vice President)
- Seekers Diversity Club (President)
- Gay Straight Alliance (GSA)
- Student Mentor
- Peer Tutor
- Literary Magazine
- Snowball drug and alcohol prevention club
Timeline
Customer Service Representative
Circle K
10.2023 - Current
Social Media Marketer
The Torch Cigar & Hookah Lounge
09.2022 - 08.2023
CEO
Butterflies Nest
05.2021 - Current
Contact Tracer
Will County Health Department
07.2020 - 11.2020
Warehouse Associate
Amazon
08.2019 - 12.2020
Campus Tour Guide
Lynn University
04.2017 - 05.2018
Social Media Ambassador
Lynn University
12.2016 - 05.2018
Telecounselor
Lynn University
10.2016 - 05.2018
Customer Service Representative/Cashier
Shoe Carnival
02.2016 - 08.2016
Retail Associate/Cashier
Osh Kosh B’Gosh
02.2016 - 07.2016
Cable Sales Representative
ORC Protel
04.2015 - 05.2016
Manager
Caribbean Grill
08.2012 - 10.2018
Bachelor of Science in Psychology - undefined
Lynn University
Diploma - undefined
Tinley Park High School