Destiny Balbi
New York,NY
Summary
Full Time Student Professional with drive and adaptability looking for a challenging role where I can apply my knowledge and abilities to help the company succeed. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Apple / Specialist
Apple
08.2023 - Current
- Assist clients in choosing the appropriate Apple goods to suit their unique requirements and tastes.
- Offer details regarding the features, costs, and range of Apple products.
- Promote and sell Apple goods and services, including subscriptions to Apple Music, Icloud storage, and Apple Care.
- Kept up with the most recent developments in Apple software, features, and technologies to provide accurate information.
- Educate clients on how to utilize FaceTime, iMessage, iCloud, and other Apple products, services, and apps.
Nike / Athlete
Nike
11.2022 - 08.2023
- Sustain understanding of diverse store departments and able to operate cash registers for regular transactions, stock the floor, clean, and build visualizations as needed
- Ability to connect clients with the proper product and boost sales, use customer service skills, fundamental sales methods, and product knowledge
- Assist consumers and entry-level associates with product expertise
- Seek out educational opportunities to gain advanced or specialized understanding of selling Nike products and culture and sales and service tactics.
Starbucks/Barista
Starbucks
09.2021 - 10.2022
- Able to remember names of customers and build bonds with customers which made them feel valued
- Multi-tasked while still providing great customer service
- Maintained a healthy clean environment for staff and customers.
Education
Associate of Arts - Political Science
Borough of Manhattan Community College
New York, NY06.2023
Skills
- Ability to function well in a group or as a team
- Verbal Communication Skills
- Ability to effectively communicate both internally and externally
- Able to make judgments and solve any challenges
- Possibility to efficiently gather and process information
- Ability to prioritize tasks well and to plan and organize my work efficiently
- Understanding of measurable data analysis as it applies to my job
- The capacity to manage any circumstance that may arise at work
- Outstanding communication abilities
- Devoted to ensuring client happiness
- Outstanding organizational abilities
- Mature and covert character
- Ability to work in a challenging client environment
- Trustworthy and capable of working both independently and with others
- Familiar with computers, phone systems, and other necessary office supplies
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Apple / Specialist
Apple
08.2023 - Current
Nike / Athlete
Nike
11.2022 - 08.2023
Starbucks/Barista
Starbucks
09.2021 - 10.2022
Associate of Arts - Political Science
Borough of Manhattan Community College