Heather Payne
Rising Fawn,GA
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
Work History
Manager of Population Health
Conifer Health Solutions, Value-Based Care
05.2022 - Current
- Manages and motivates employees to be productive and engaged in work.
- Accomplishes multiple tasks within established timeframes.
- Maximizes performance by monitoring daily activities and mentoring team members.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controls costs to keep business operating within budget and increase profits.
- Develops a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentors team members for career advancement, fostering a pipeline of future leaders within the organization.
- Establishes team priorities, maintained schedules and monitored performance.
- Evaluates employee performance and conveyed constructive feedback to improve skills.
- Leverages data and analytics to make informed decisions and drive business improvements.
- Collaborates with team leaders for improvement in accounts.
- Works with Team Leaders to ensure implementation process is followed.
- Monitors all accounts and ensure all expectations are met.
- Identifies and utilizes leadership qualities within the team.
Personal Health Nurse
Conifer Health Solutions, Value-Based Care
05.2019 - Current
- Manages accounts by meeting expected number of billable hours according to standard protocol. Documents accurate Status, Sub-status, Severity, and Acuity.
- Completes assessments by incorporating analysis of clinical claim chart, discussion with the member, and the physician's assessment and treatment plan
- Reviews daily calendar for new episodes and tasks due and prioritizes tasks on the calendar
- Engages the member in the personal health management process and determines and documents member's goals.
- Develops an ongoing individualized plan of care with timeframes, reasonable and appropriate expected outcomes, and specific planned interventions and member's goals.
- Follows through with interventions and documents outcomes in care plan
- Communicates with providers and engages them in the member's personal health management process. Collaborates with the member and provider in development of an individualized care plan.
- Plans and participates in team meetings and trainings
- Helps to motivate fellow team members to function cohesively
- Helps to address and resolve issues and concerns presented by fellow team members
- Helps patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Registered Nurse
MedExpress
02.2017 - 05.2019
- Assess, screen, triage and perform treatment ordered for patient
- Oversee and coordinate the daily patient care flow, assisting and participating in all aspects of patient care for all patients
- Apply the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
- Complete patient referrals daily
- Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider
- Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.
Student
St. Petersburg College, BSN Nursing
08.2015 - 05.2018
LPN
Pinellas County Sheriff
07.2011 - 07.2015
- Medication administration, assessments, vitals, wound care, lab draws, IV initiation and maintenance, renew medication orders, charting, data collection.
LPN
Citrus Memorial Hospital
01.2011 - 07.2011
- Medication Administration, measure and record vitals, assessments, patient/family teaching, bedside care, ADL's, etc.
Office Manager
Flave A. Williams Dozer Service, Inc
09.2001 - 08.2010
- Maintain office services by organizing office procedures: preparing and completing payroll, creating/designing filing systems, reviewing supply requisitions, assigning and monitoring clerical functions, accounts receivable/payable, maintain equipment services, data entry, and customer service.
Education
Bachelor of Science - Nursing
St. Petersburg College
Tarpon Springs, Florida01.2018
Associate - Science in Nursing - Pasco
Hernando State College
New Port Richey, FL01.2013
Practical Nurse -
Pasco-Hernando Community College
New Port Richey, Florida01.2010
Crystal River High School
Crystal River, Florida01.2001
Skills
- Staff management
- Ability to resolve team conflicts, lead a diverse group of individuals, effect change in others, and motivate a group of individuals to function as a team
- Policy implementation
- Verbal and written communication
- Customer service
- Ability to make logical and objective decisions
- Ability and willingness to function independently
- Flexibility and willingness to grow and change
- Task delegation
- Team leadership
- Time management
- Decision-making
Licenses
RN331736
Timeline
Manager of Population Health
Conifer Health Solutions, Value-Based Care
05.2022 - Current
Personal Health Nurse
Conifer Health Solutions, Value-Based Care
05.2019 - Current
Registered Nurse
MedExpress
02.2017 - 05.2019
Student
St. Petersburg College, BSN Nursing
08.2015 - 05.2018
LPN
Pinellas County Sheriff
07.2011 - 07.2015
LPN
Citrus Memorial Hospital
01.2011 - 07.2011
Office Manager
Flave A. Williams Dozer Service, Inc
09.2001 - 08.2010
Associate - Science in Nursing - Pasco
Hernando State College
Practical Nurse -
Pasco-Hernando Community College
Crystal River High School
Bachelor of Science - Nursing
St. Petersburg College
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