Destiny Basaldua
Pinole,CA
Summary
Dynamic and empathetic Customer Service Representative at Cricket Wireless, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to thrive in fast-paced environments while maintaining attention to detail and teamwork, ensuring satisfaction and repeat business. Skilled in customer communication and conflict resolution, contributing to overall operational success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cricket Wireless
Los Angeles
06.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Self-motivated with a strong sense of personal responsibility
- Worked effectively in a fast-paced environment
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Babysitter
Ms. Diaz
Los Angeles, CA
05.2023 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
High School Diploma - N/A
West High School
Bakersfield, CA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Attention to detail
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Cricket Wireless
06.2024 - 10.2024
Babysitter
Ms. Diaz
05.2023 - 09.2023
High School Diploma - N/A
West High School