Destiny Becerra
Westminster
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Fulfillment Expert
Target
12.2024 - Current
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Behavior Specialist
ABAYourWay
08.2024 - 12.2024
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Helped students build skills to navigate typical academic and social situations.
- Maintained records of ongoing assessments and documentation of updates.
Food Runner
The Waterfront Beach Resort, a Hilton Hotel
03.2023 - 06.2024
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Engaged in suggestive selling and other sales techniques.
Education
Esthetician License -
Coba Academy
Anaheim, CA01.2026
High School Diploma -
Valley Vista High School
Fountain Valley, CA06.2023
Skills
- Sales proficiency
- Guest Engagement
- Flexible and Adaptable
- Conflict Resolution
- Analytical Thinking
- Organization
- Verbal Communication
- Continuous professional development
- Bilingual in English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
- Dermalogica Certified
- Acupressure Badge
Timeline
Fulfillment Expert
Target
12.2024 - Current
Behavior Specialist
ABAYourWay
08.2024 - 12.2024
Food Runner
The Waterfront Beach Resort, a Hilton Hotel
03.2023 - 06.2024
Esthetician License -
Coba Academy
High School Diploma -
Valley Vista High School