Destiny Bolden

• Managed cash registers efficiently, ensuring accurate transactions and minimizing discrepancies.
• Enhanced customer satisfaction by 25% through timely responses to inquiries and escalations.
• Improved store appearance and increased sales by implementing strategic merchandise displays.
• Reduced transaction errors by 15% through improved cashier training programs.

• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
• Developed strong relationships with community partners, expanding the network of available resources for clients.
• Developed tailored treatment plans for over 50 clients monthly, achieving a 90% goal success rate.

• Developed tailored solutions for individual member needs, resulting in higher levels of satisfaction and loyalty.
• Led training sessions for new Member Service Specialists, ensuring consistent quality of service across the department.
• Collaborated with team members to develop new strategies for improving overall member services.
• Resolved 95% of escalated customer issues on first contact, enhancing retention rates.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Facilitated smooth appointment transitions with efficient room setup, instrument preparation, and sterilization processes between patients.