Destiny Brown
Orlando,FL
Summary
Detail-oriented and results-focused customer service professional with a strong background in call center operations, as well as in-person support, retail sales, and healthcare support. Proven ability to manage accounts, process transactions, handle escalations, and resolve complex customer issues promptly and efficiently. Demonstrates outstanding communication, problem-solving, and multitasking abilities in fast-paced environments. Seeking to contribute to a high-performance team with a focus on operational excellence, customer satisfaction, and opportunities for personal growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCX
01.2025 - Current
- Delivered top-tier customer support in a high-volume inbound call center. Scheduled appointments, processed payments, provided technical troubleshooting, and any additional support related to accounts and services. Performed outbound calls and email communications when necessary for account updates, proper escalations and follow-ups, as well as working with third party partners for customer inquiries.
Pharmacy Technician
Walgreens
12.2023 - 12.2024
- Assisted patients and healthcare providers with prescription requests, prior authorizations, and refill processes. Responded to insurance-related inquiries and helped resolve medication delays or claim denials. Operated in a call center environment to assist pharmacies with overflow calls while ensuring customer security and satisfaction.
Sales Associate
ColorVision Pictures (Universal Studios)
04.2023 - 12.2023
- Engaged with theme park guests to capture and sell customized photos/packages from the attractions and photographers throughout the park. Utilized upselling strategies to meet daily revenue goals. Edited and enhanced photos, ensuring high customer satisfaction and brand quality. Also managed the registers, ensuring money is properly balanced and accurate at the start and end of each shift when opening or closing for the day.
Retail Sales Associate
Universal Orlando Resort
09.2021 - 10.2022
- Supported retail operations by assisting customers with questions or locating items, restocking the shelves as well as maintaining store cleanliness, and processing payments on a POS system. Sold souvenirs and operated carnival-style games to elevate guest experience. Provided guests with prompt problem resolution and product recommendations.
Education
High School Diploma -
Boone High School
05-2022
Skills
- Customer Service
- CRM Systems & Call Center Software
- Cash Register, POS, and Credit Card Processing
- Microsoft Office (Word, Outlook, Excel – Basic)
- Service upselling
- Active listening
- Critical thinking
- Adaptability
- Good communication
- Data entry
- Problem resolution
Certification
- Registered Pharmacy Technician
- CPR and First Aid Certified
- Valid Driver's License
Timeline
Customer Service Representative
IntouchCX
01.2025 - Current
Pharmacy Technician
Walgreens
12.2023 - 12.2024
Sales Associate
ColorVision Pictures (Universal Studios)
04.2023 - 12.2023
Retail Sales Associate
Universal Orlando Resort
09.2021 - 10.2022
High School Diploma -
Boone High School
Professional Attributes
- Highly Reliable and Self-Motivated
- Quick Learner and Detail-Oriented
- Strong Conflict Resolution Skills
- Excellent Attendance Record and Accountability
- Team Player with Individual Initiative