Destiny Bullock
Pennsauken,New Jersey
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry
Overview
7
7
years of professional experience
Work History
Call Center Representative
Penn Interactive
04.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Represenative
D&B Properties
04.2019 - 12.2022
- Brought forth strong public speaking skills and proper phone etiquette
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Brought forth advanced organizational and multitasking skills
- Worked well with upper management to ensure ultimate customer satisfaction
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
Benefits Specialist
Willis Towers Watson
06.2019 - 10.2019
- Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits for employees
- Helped to oversee employee benefits and compensation packages
- Used effective listening skills to document phone call details
- Continually worked to enhance call center's reputation by providing quality and timely service
- Maintained call center database by collecting and recording information.
Benefits Specialist
Conduent
01.2019 - 06.2019
- Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits for employees
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Brought forth the ability to work well independently and collaboratively
- Researched and stayed up-to-date on all company offerings and promotions
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
Administrative Assistant
Camden Treatment Associates
01.2017 - 05.2019
- Worked to ensure quality service and addressed and resolved all customer issues
- Directed workflow, acting as intermediary between all departments by arranging conference calls, scheduling meetings, composing correspondence, and managing calendars
- Recognized for assisting customer inquiries immediately
- Brought forth innovative ideas about organizing systems
- Worked to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone, and fax interactions.
Education
Psychology -
Capella University
Minneapolis, MN05.2021
Skills
- Creative Problem Solving Expert
- Advanced Communication Skills Expert
- Customer Service Skills Expert
- Microsoft Office Expert
- Computer Skills Expert
- Customer Service
- Call Control
- Quality Assurance
- Documentation and Reporting
- Call Center Operations
Personal Information
Title: Customer Service
Timeline
Call Center Representative
Penn Interactive
04.2023 - Current
Benefits Specialist
Willis Towers Watson
06.2019 - 10.2019
Call Center Represenative
D&B Properties
04.2019 - 12.2022
Benefits Specialist
Conduent
01.2019 - 06.2019
Administrative Assistant
Camden Treatment Associates
01.2017 - 05.2019
Psychology -
Capella University
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