Leonta Brooks
Charlotte,NC
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication. Dedicated to identifying needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Spectrum
Charlotte, NC
04.2023 - 03.2026
- Worked in a fast paced environment to provide customers with billing assistance, product opportunities, and marketing.
- I moved to team lead February 2024
- I was a manger of my own team by January 2025 up until the moment I left.
Cargo Agent
Trego/Dugan Aviation
Charlotte, NC
05.2021 - 12.2025
- Facilitated shipments by ensuring goods are properly documented, tracked, and delivered on time.
Call Center Representative
Republic Finance
Charlotte, NC
08.2022 - 08.2023
- Provide guidance to customers in financial need such as loans, savings, retirement plans, etc.
Team Member
Target
Charlotte, NC
11.2018 - 06.2022
- Receiving, storing, and preparing goods through stocking and organization.
- Ensuring the store is efficiently stocked for all customers.
- Made team lead by August 2020
Education
High school diploma - undefined
Harding University High School
Charlotte, NC, US06.2020
Skills
- Microsoft Excel
- Customer Service Expert
- Computer Skills
- Windows
- macOS
- Microsoft Office
- Communication Expert
- Ability to Learn Quickly
- Problem Solving
- Customer Relations Expert
- Critical Thinking Skills Expert
Timeline
Call Center Representative
Spectrum
04.2023 - 03.2026
Call Center Representative
Republic Finance
08.2022 - 08.2023
Cargo Agent
Trego/Dugan Aviation
05.2021 - 12.2025
Team Member
Target
11.2018 - 06.2022
High school diploma - undefined
Harding University High School