Destiny Burgos
Queens,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
SUNY Buffalo Campus Bookstore
08.2022 - 05.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise.
Barista
Starbucks
03.2021 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Psychology
SUNY Buffalo State
Buffalo, NY05.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
- Merchandising knowledge
- Merchandise Display
- Time Management
- Building rapport
Timeline
Sales Associate
SUNY Buffalo Campus Bookstore
08.2022 - 05.2024
Barista
Starbucks
03.2021 - 08.2022
Bachelor of Science - Psychology
SUNY Buffalo State
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