Destiny Butcher

• Responded to inquiries from members and provided financial advice to drive financial growth.
• Maintained updated records of all financial transactions to support traceability.
• Recognized escalation needs and connected customers with advanced support staff.
• Troubleshot problems with software, hardware and networking for members using our website & app.
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
• Educated customers on features and benefits of credit union products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Maintained strict confidentiality of financial institution records and member information.
• Originated, processed, decisioned, closed, and disbursed consumer and auto loan applications.
• Assisted members with improving financial health by counseling on issues such as excessive spending and borrowing, avoiding scams, and bettering returns on funds deposited.
• Activated new deposit accounts and issued member identification numbers.
• Organized and completed auto title documents to transfer ownership of property and/or record liens using NCDMV forms.
• Maintained in-depth knowledge of NCSECU products and services to provide appropriate recommendations to members.
• Assisted members with compromised debit cards, accounts, online access, etc. and issued new credentials.

• Maintained updated records of all financial transactions to support traceability.
• Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Provided member records, account statements and copies of checks.
• Served as primary point of contact for members, providing assistance with account maintenance and transactions.

• Provided crisis management and intervention during emergency situations.
• Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
• Mediated conflict resolution between residence hall members to promote peace, order and positive relationships.
• Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
• Developed and implemented programs, study groups and mentoring to promote student success.
• Responded to room transfers, incident reports, and maintenance requests.