Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

GENINE JONES

Princeton,NC

Summary

Versatile and compassionate Customer Support and Operations Specialist with over 15 years of experience across finance, retail, education, and community services. Strong track record in customer care, payment coordination, administrative support, and account management. Proven ability to resolve complex issues, manage high-stakes communications, and thrive in remote environments. Recognized for attention to detail, adaptability, and a team-focused approach. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Overview

25
25
years of professional experience

Work History

Payment Plan Coordinator

4Patriots, LLC
01.2024 - 01.2025
  • Top performer in KPI metrics including customer satisfaction and quality assurance.
  • Contacted and negotiated with customers to create or update payment plans.
  • Handled high-priority projects focused on payment tracking and process improvement.
  • Maintained accurate CRM records; supported compliance and team goals.
  • Mentored new team members and promoted a collaborative work culture.

Customer Service Advocate

4Patriots, LLC
01.2021 - 01.2024
  • Responded to high volumes of customer inquiries via phone, email, and chat with professionalism and empathy.
  • Troubleshot product issues and coordinated resolutions between fulfillment and support teams.
  • Maintained a strong understanding of company products and policies to provide accurate information.
  • Achieved top-tier scores in customer satisfaction and call handling metrics.
  • Contributed to continuous improvement by reporting recurring issues and customer feedback to leadership.

Accounts Payable Clerk

CRESCOM / United Bank
Washington, NC
01.2019 - 01.2020
  • Processed invoices and check requests with accuracy and efficiency.
  • Resolved vendor discrepancies and maintained detailed vendor records.
  • Ensured adherence to BSA/AML, Patriot Act, and privacy regulations.

MS Client Support Specialist II

BB&T
Wilson, NC
01.2014 - 01.2019
  • Delivered expert inbound support for Merchant Services clients.
  • Participated in special projects to enhance client experience.
  • Managed EMV file building, equipment deployment, and PCI compliance.
  • Maintained detailed logs of client communication and resolutions.

Lead Associate

Dollar General
Wilson, NC
01.2009 - 01.2014
  • Oversaw cash accountability and ensured compliance with financial controls.
  • Delivered high-quality customer service and accurate daily reports.
  • Adhered to company security and documentation standards.

Special Education Paraprofessional

Unified School District #497
Lawrence, KS
01.2000 - 01.2008
  • Supported classroom instruction for students with special needs.
  • Assisted in IEP goal development and progress documentation.
  • Facilitated reading instruction and behavioral plans in both inclusive and self-contained settings.

Education

Early Childhood Education - Administration of Criminal Justice

Johnson County Community College
Overland Park, KS

Early Childhood Education -

Lord Fairfax Community College
Middletown, VA

ADD-ADHD Nutrition and Addiction -

George Mason University
Fairfax, VA

High School Diploma -

James Wood High School
Winchester, VA

Skills

  • Customer service and support
  • Payment coordination
  • Remote work
  • Call center operations
  • Microsoft Office proficiency
  • CRM tools expertise
  • Conflict resolution
  • Negotiation skills
  • Record keeping
  • Regulatory compliance
  • Cash handling
  • Bookkeeping practices
  • Educational support
  • Behavioral assistance
  • BSA/AML compliance
  • Financial regulation knowledge

References

  • Jessica Miller, Payment Coordinator, chilihead85@icloud.com,(901) 245-8347
  • Mary Roland Jenks, Payment Coordinator, maryeb921@gmail.com (731) 707-1866
  • Betty Oliver, Landlady, fish988@centurylink.net, (252) 474-4822

Timeline

Payment Plan Coordinator

4Patriots, LLC
01.2024 - 01.2025

Customer Service Advocate

4Patriots, LLC
01.2021 - 01.2024

Accounts Payable Clerk

CRESCOM / United Bank
01.2019 - 01.2020

MS Client Support Specialist II

BB&T
01.2014 - 01.2019

Lead Associate

Dollar General
01.2009 - 01.2014

Special Education Paraprofessional

Unified School District #497
01.2000 - 01.2008

Early Childhood Education - Administration of Criminal Justice

Johnson County Community College

Early Childhood Education -

Lord Fairfax Community College

ADD-ADHD Nutrition and Addiction -

George Mason University

High School Diploma -

James Wood High School

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