Destiny Cerna
Chicago
Summary
Newly certified RYT-200 yoga teacher with 10+ years of practicing Vinyasa, Yin, Restorative, meditation, and mindfulness/breathwork, supported by a professional background leading global teams. Recognized for clear communication, supportive coaching, and creating inclusive, welcoming environments. Passionate about helping individuals connect with their breath, bodies, and inner strength—on and off the mat.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Senior Demand Manager
SAP America, Inc.
Chicago
12.2024 - Current
- Drive sales and account planning excellence for the South Market Unit, maintaining a 95%.
- Improve pipeline quality through clear communication, follow-through, and strategic sales programs that progress opportunities, and boost conversion.
- Lead cross-functional alignment by facilitating steering committees and collaboration across Sales, Marketing, Digital Hub, and Partner teams.
- Deliver weekly field enablement and a monthly pipeline newsletter for an 800+ person audience to strengthen clarity, readiness, and connection.
Manager of Business Experience
SAP America, Inc.
Chicago
10.2022 - 12.2024
- Managed a global team of seven, supporting Technical Support Procurement's strategic vision.
- Developed and executed enablement strategies for an 800+ employee reorganization.
- Achieved and maintained a 14% increase in SLA compliance, sustaining 95% overall.
- Fostered strong stakeholder relationships to drive collaboration and strategic alignment.
Application Support Manager
SAP Fieldglass
Chicago
09.2019 - 10.2022
- Managed a global team of 10, ensuring the efficient resolution of customer issues.
- Streamlined support operations for a 100+ person organization.
- Led cross-functional efforts to resolve critical global escalations.
- Established a quality team, reduced backlog by 62%, and maintained improvements.
Application Support Lead
SAP Fieldglass
Chicago
04.2017 - 09.2019
- Coached and mentored team members to increase productivity and capability.
- Managed client escalations, and ensured timely resolution.
- Collaborated across departments to support application and organizational goals.
Application Analyst, Team Coordinator
SAP Fieldglass
Chicago
06.2016 - 04.2017
- Provided support and streamlined processes to improve team productivity.
- Delivered training and acted as a resource for new and existing team members.
- Led a global insourcing initiative, establishing new support sites in Malaysia, Bulgaria, and Brazil.
Application Specialist
SAP Fieldglass
Chicago
02.2015 - 06.2016
- Managed phone and email queues in alignment with customer expectations.
- Developed functional expertise through troubleshooting and issue resolution.
- Served as the primary contact for high-touch clients, ensuring timely stabilization.
Education
Bachelor of Arts - Human Resource Management & Psychology
Lewis University
Romeoville, IL12-2014
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05-2013
Skills
- Clear communication
- Coaching and supporting others
- Confident group leadership
- Creating inclusive, welcoming environments
- Calm, grounded presence
- Strong organization and time management
- Collaboration and community building
Yoga Training & Experience
Fitness Formula Clubs - 200-Hour Yoga Teacher Training
Chicago, IL
10/2025 - 12/2025
- Training focused on alignment, functional anatomy, cueing, mindfulness, pranayama, and meditation.
- Completed supervised practice teaching, including partner teaching, group 'popcorn' teaching, and individual teaching of sequence sections.
- Led a Family and Friends Day Vinyasa class of 20 participants, guiding breath, pose, and alignment-based cues for Sun Salutation A.
Wellness & Community Leadership
SAP America, Inc. - Business Women's Network Communication's Lead
Chicago, IL
01/2024 - Present
- Maintain 85%+ interaction and strong member engagement across all communications and events. Manage social media presence and create content for events.
- Develop and distribute monthly communications to 325+ members.
- Drive wellness engagement by coordinating a Pride Month yoga event in partnership with Fitness Formula Clubs West Loop.
- Support and participate in community service initiatives including clothing drives, food-packing events, veterans rides, heart walks, and breast cancer awareness activities.
Certification
RYT-200 Yoga Teacher Certification, Fitness Formula Clubs, Chicago, IL, 02/01/26
Timeline
Senior Demand Manager
SAP America, Inc.
12.2024 - Current
Manager of Business Experience
SAP America, Inc.
10.2022 - 12.2024
Application Support Manager
SAP Fieldglass
09.2019 - 10.2022
Application Support Lead
SAP Fieldglass
04.2017 - 09.2019
Application Analyst, Team Coordinator
SAP Fieldglass
06.2016 - 04.2017
Application Specialist
SAP Fieldglass
02.2015 - 06.2016
Bachelor of Arts - Human Resource Management & Psychology
Lewis University
Associate of Science -
Moraine Valley Community College