Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Destiny Church

Princeton,NJ

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Overview

3
3
years of professional experience

Work History

Assistant Property Manager

The Ridge at Readington
Whitehouse Station, NJ
02.2024 - Current
  • Assisted property manager in leasing and marketing activities.
  • Prepared monthly financial reports for review by the property manager.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Interacted with potential renters during showings providing information about the property features.
  • Participated in community events promoting the rental properties available at the location.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Recommended clarifications and changes in program policies to director of property management.

Leasing Consultant

Hillsborough Village Center
Hillsborough, NJ
08.2022 - 02.2024
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Tracked leads using CRM software and followed up with interested parties.
  • Contacted and followed up with tenants on renewal notices.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.

Leasing Consultant

Pleasant View Gardens
Piscataway, NJ
01.2021 - 07.2022
  • Assisted in development of marketing plans, Internet and print advertisements in order to attract potential prospects.
  • Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings.
  • Used housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation.
  • Addressed, investigated, and resolved tenant complaints and documented action taken
  • Completed leasing packages for all rentals and maintained 85%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection.

Education

Business Administration, Marketing

Southern New Hampshire University

Skills

  • Training & Development
  • Problem Resolution
  • Tenant relations
  • Team Management
  • Critical Thinking
  • Disturbance Handling
  • Property Showing
  • Sales Closing
  • Lead Generation
  • Sales Goals Attainment
  • Fair Housing Mandates
  • Knowledge of Leasing and Market Conditions
  • Relationship building and rapport
  • Business processes and procedures
  • Housing regulations
  • Yardi Experience

References

Jeffrey Feinman from The Ridge at Readington jfeinman@larken.net 908.581.7105

Heather Mackenzie from Mistral/Elements Heather@elementsprinceton.com 908.202.0359

Larry Spruill from Princeton University lspruill@princeton.edu 609.577.4998

Timeline

Assistant Property Manager

The Ridge at Readington
02.2024 - Current

Leasing Consultant

Hillsborough Village Center
08.2022 - 02.2024

Leasing Consultant

Pleasant View Gardens
01.2021 - 07.2022

Business Administration, Marketing

Southern New Hampshire University

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