Destiny Cisco
Cleveland,TN
Summary
Results-driven Shift Supervisor skilled in effective communication and conflict resolution. Expertise in managing daily operations and training team members to enhance service quality and customer satisfaction. Ready to leverage leadership skills for operational excellence.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Shift Manager
Popeyes® Louisana Kitchen
Cleveland, TN
03.2024 - Current
- Supervised daily shift operations, ensuring high standards in food quality, service, and cleanliness.
- Led and supported team members, providing training, guidance, and task delegation.
- Handled cash management, register oversight, and end-of-shift reporting.
- Resolved customer concerns promptly to maintain a positive guest experience.
- Enforced food safety, sanitation, and company policies to ensure compliance and efficient workflow.
Shift Manager
Burger King
Cleveland, TN
02.2023 - 03.2024
- Oversaw shift operations to ensure quality service, food safety, and store cleanliness.
- Led and coached team members, delegated tasks, and supported training efforts.
- Managed cash handling, register accuracy, and daily reporting.
- Resolved customer issues promptly to maintain high guest satisfaction.
- Ensured compliance with company policies, safety standards, and operational procedures.
Research Interviewer
Wilkins Research Svc
Chattanooga , TN
08.2022 - 02.2023
- Conducted structured surveys on various products, gathering accurate consumer feedback and observational data.
- Engaged participants professionally, ensured clarity of questions, and maintained high response quality.
- Recorded and verified data with precision, following research protocols and confidentiality standards.
- Reported findings to research teams to support product evaluation and market insights.
Shift Leader
Krystal's Restaurant
Cleveland , TN
02.2016 - 08.2022
- Processed customer orders accurately and efficiently, while delivering friendly, attentive service.
- Handled cash, card, and digital payments with accuracy, and maintained a balanced register.
- Prepared menu items, ensured order accuracy, and supported drive-thru operations during busy periods.
- Maintained cleanliness of work areas, and complied with food safety and company standards.
Education
High School Diploma -
Cleveland High School
Cleveland, TN05-2006
Skills
- Shift supervision
- Effective communication
- Problem solving
- Attention to detail
- Team training
- Customer service
- Quality assurance
- Training and development
- Conflict resolution
- Shift operations management
- Team leadership
- Call center experience
Certification
Welder
Timeline
Shift Manager
Popeyes® Louisana Kitchen
03.2024 - Current
Shift Manager
Burger King
02.2023 - 03.2024
Research Interviewer
Wilkins Research Svc
08.2022 - 02.2023
Shift Leader
Krystal's Restaurant
02.2016 - 08.2022
High School Diploma -
Cleveland High School