Job Search Status
Open to workDesired Job Title
Bartender Shift ManagerServer TrainerExpo RunnerStock AssistantCashier Team LeadWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Atlanta, GA, US
Open to relocation: No
Open To Work
Kyle D'Aprile
Shift Manager
Atlanta,GA
Work Preference
Summary
Customer service professional focused on clear communication, fast resolution, and consistent service quality. Strong ability to handle high-volume requests while maintaining professionalism and patience. Proven work ethic supported by prior leadership feedback and reliable performance.
Overview
15
15
years of professional experience
6
6
Years of bartending experience
7
7
Years of serving experience
6
6
Years of lead front of house experience
Work History
Shift Manager
Emmy Squared Pizza
Louisville, Kentucky
08.2026 - Current
- Trained team members on service standards, POS use, and guest hospitality to enhance customer experience.
- Assisted employees in managing tasks during busy shifts to maintain service efficiency.
- Taught staff upselling techniques to support revenue targets.
- Handled opening and closing procedures for dining room and kitchen areas.
- Completed opening and closing duties accurately according to established guidelines.
- Supported onboarding of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured work areas met cleanliness and organization standards to uphold safety and compliance. regularly for cleanliness and organization standards.
- Supported front-of-house and back-of-house operations at Emmy Squared Pizza.
- Reinforced rules to support strong employee performance.
Manager
Guac Y Marg's
Atlanta, Georgia
05.2024 - 08.2026
- Coordinated daily restaurant operations at Guac Y Marg's to ensure efficient service flow.
- Assisted front-of-house and kitchen teams during peak dining hours to enhance guest experience.
- Trained staff on service standards, food safety, and guest interactions.
- Resolved guest concerns and handled escalated service issues quickly.
- Enforced cleanliness, sanitation, and workplace safety procedures throughout shifts to promote safe dining environment.
- Monitored inventory levels and placed food and supply orders.
- Performed shift change tasks to maintain operational continuity and readiness. to support daily operational standards.
Shift Leader
Pet Supplies Plus
Warrington, PA
02.2024 - 08.2024
- Managed daily opening and closing procedures, ensuring smooth operations and positive customer experiences.
- Coordinated grooming team schedules and booked pet appointments, enhancing service availability for clients.
- Handled cash and card payments for customer purchases, assisted customers, answered phone calls, and balanced drawer.
- Facilitated onboarding for new employees to ensure effective integration across departments, facilitating onboarding and maintaining planogram accuracy during resets.
- Ensured accurate shelf arrangement and pricing during store resets and planogram implementation.
- Received deliveries, stocked inventory, rotated products, and dated items properly.
- Provided animal care by cleaning cages, feeding pets, and interacting with animals.
Assistant Manager
IHOP
Warrington, PA
05.2023 - 03.2024
- Managed server sections and organized side work, hosted guests, and processed checkouts.
- Directed server section assignments and side work while hosting guests and processing checkouts.
- Built weekly front-of-house staffing schedule and training schedule, posting schedules 2 weeks in advance.
- Reliable front-of-house coverage through weekly scheduling and 2-week advance posting.
- Completed food readiness checklists and temperature logs, earning personal score of 95, highest store score to date.
- Delivered personal score of 95 on food readiness and temperature compliance, highest store score to date.
- Trained new servers on company service standards and supported consistent execution.
- Trained new servers on company steps of service.
- Strong service consistency through new-server training on company steps of service.
- Enhanced guest satisfaction by initiating meaningful table conversations, guest relations, and guest retention.
- Maintained table touches and strengthened guest relations, enhancing retention efforts.
- Supported smooth guest flow through section assignment, side work coordination, hosting, and checkout support.
- Maintained compliance with inspection requirements by following cleaning protocols through daily opening and closing procedures.
- Positive guest experience through table touches, guest relations, and retention focus.
- Built weekly front-of-house schedule and training schedule, posting schedules 2 weeks ahead.
Server/Waiter
First Watch
Abington, PA
11.2022 - 05.2023
- Greeted guests and utilized upselling techniques to enhance guest experience and increase check averages.
- Managed to-go phone calls and processed orders to ensure timely service for off-premise dining.
- Supported host stand tasks, including greeting, seating, and checkout.
- Created and designed colorful LTO board to attract attention and promote menu specials.
Assistant Manager
Bed Bath & Beyond
Warminster, PA
05.2021 - 05.2023
- Enhanced customer shopping experience by organizing and maintaining an accessible sales floor.
- Addressed customer needs to enhance shopping experience, recovery, and product location support.
- Completed daily opening, closing, and cash handling procedures.
- Coordinated department schedules and cross-trained employee coverage with other manager.
- Performed biweekly inventory counts and submitted needed orders.
- Unloaded deliveries, restocked sales floor, and followed current planograms with team members.
- Communicated clearly with customers, vendors, and team members.
- Supported remodeling upgrades at location and other local stores.
Education
High School Diploma -
James M Benette High School
Salisbury, MD06-2016
Skills
- Point of sale systems
- Cash handling
- Opening procedures
- Inventory control
- Inventory oversight
- Stock control procedures
- Staff training
- Shift supervision
- Front operations
- Guest relations
- Customer service focus
- Service-oriented mindset
- Drink menu knowledge
- Cocktail preparation
- Drink inventory management
Timeline
Shift Manager
Emmy Squared Pizza
08.2026 - Current
Manager
Guac Y Marg's
05.2024 - 08.2026
Shift Leader
Pet Supplies Plus
02.2024 - 08.2024
Assistant Manager
IHOP
05.2023 - 03.2024
Server/Waiter
First Watch
11.2022 - 05.2023
Assistant Manager
Bed Bath & Beyond
05.2021 - 05.2023
High School Diploma -
James M Benette High School