Ezra King
Spring Hill,FL
Summary
Knowledgeable Shift Manager proficient in customer service, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to daily schedules and task prioritization to keep projects on schedule and ensure customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
Spring Hill, FL
05.2019 - Current
- Accurately handle cash transactions and balancing tills at shift end, exhibiting a strong aptitude for financial responsibilities
- Oversee the comprehensive training of new baristas on customer service, product knowledge, and cash handling techniques.
- Assist in resolving escalated customer service issues in a timely manner.
- Read and interpreted order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Oversee the receiving process, meticulously verifying the accuracy of whole shipments to maintain the integrity of inventory
Prep Cook
Columbia Cafe
Tampa, FL
08.2018 - 05.2019
- Retained composure during high stress environments
- Endured long periods standing on feet while preparing food
- Catered events and planned menus with the Chefs, and assisted in serving meals to customers as needed.
- Maintained consistent high quality and followed safety procedures and recipes to prepare large batches of food
Education
Associates in Mathematics -
Hillsborough Community College
Tampa, FL12-2024
Diploma -
Hillsborough High School
06.2018
Skills
- Cash Handling
- Interpersonal Skills
- Punctual and Reliable
- Microsoft Office
- Point of Sale Systems
- Training and Mentoring
Certification
- ServSafe
- Microsoft Office Specialist (MOS) Certification
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Developed an Excel spreadsheet that not only ensures accuracy but also streamlines the process of calculating and disbursing tips, which saved at least one hour of labor per week
Timeline
Shift Manager
Starbucks
05.2019 - Current
Prep Cook
Columbia Cafe
08.2018 - 05.2019
Associates in Mathematics -
Hillsborough Community College
Diploma -
Hillsborough High School
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