Shawndell Tracy Clark
Brooklyn,NY
Summary
Dedicated professional experienced in supporting vulnerable populations and leading teams in dynamic settings. Expertise includes crisis response, trauma-informed service delivery, and healthcare operations. Focused on empowering individuals facing homelessness and mental health challenges. Strong work ethic and adaptability, with proven ability to master new skills independently.
Overview
9
9
years of professional experience
Work History
Shift Manager
Rackson Restaurant | Burger King
New York, NY
07.2025 - Current
- Manage daily operations, inventory, and cash control with accuracy and accountability.
- Supervised staff, coached team members, and upheld high performance standards to enhance team effectiveness.
- Resolved conflicts, motivated team members, and sustained productivity during high-pressure situations.
- Ensured safe, organized, and supportive environment for staff and customers to promote satisfaction and well-being.
Coordinator of Patient Accounts
United Health Services
Binghamton, NY
12.2022 - 12.2024
- Collaborated with collections and denials teams to resolve discrepancies, facilitating timely account resolution.
- Processed invoices and insurance claims, improving documentation accuracy and minimizing errors.
- Assisted patients with billing inquiries, clarifying charges and payment options to enhance understanding and support.
- Maintained confidentiality and supported patients navigating stressful financial and medical situations.
Workers' Compensation Agent
United Health Services
Binghamton, NY
12.2019 - 12.2022
- Managed compensation claims from initial billing through final resolution.
- Supported clients through medical and employment-related crises, facilitating access to necessary resources.
- Ensured accurate documentation and compliance with regulatory requirements while streamlining collections process.
- Coordinated care by communicating effectively with clients, providers, and internal teams to resolve concerns.
Universal Banker
Citizens Bank
Binghamton, NY
08.2017 - 11.2019
- Established rapport with clients, fostering trust and professionalism in high-volume environments.
- Provided customer service and financial support to diverse populations, ensuring tailored solutions to meet individual needs.
- Accurately processed deposits and administrative tasks while ensuring confidentiality of sensitive information.
Education
Bachelor of Arts - Psychology
Medgar Evers College
Brooklyn, NY06-2025
Skills
- Point of Sale Systems
- Inventory Management
- Financial Transactions
- Operational Documentation
- Accurate reporting
- Customer Engagement
- Team Performance Management
- Leadership in High-Pressure Environments
- Crisis Management
- Communication & Conflict Resolution
- Microsoft Office proficiency
- Written communication
Timeline
Shift Manager
Rackson Restaurant | Burger King
07.2025 - Current
Coordinator of Patient Accounts
United Health Services
12.2022 - 12.2024
Workers' Compensation Agent
United Health Services
12.2019 - 12.2022
Universal Banker
Citizens Bank
08.2017 - 11.2019
Bachelor of Arts - Psychology
Medgar Evers College