Theresa Lasky
Erie
Summary
Dynamic Shift Manager with proven expertise at Country Fair in enhancing operational efficiency and customer satisfaction. Skilled in inventory management and adept at resolving complaints, I successfully improved team performance through effective delegation and performance evaluations. Committed to maintaining high standards of quality and compliance while fostering a productive work environment.
Overview
15
15
years of professional experience
Work History
Shift Manager
Country Fair
01.2012 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Implemented inventory management techniques to reduce stock discrepancies.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Monitored cash handling procedures to maintain financial accuracy and accountability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
Customer Service Cashier
HH Gregg Appliances
10.2010 - 11.2012
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained organized cash register area, ensuring compliance with company policies.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
Education
High School Diploma - Business Administration
Tech Memorial High School
Erie, PA09.1990
Skills
Shift supervision
Timeline
Shift Manager
Country Fair
01.2012 - Current
Customer Service Cashier
HH Gregg Appliances
10.2010 - 11.2012
High School Diploma - Business Administration
Tech Memorial High School