Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Lasky

Erie

Summary

Dynamic Shift Manager with proven expertise at Country Fair in enhancing operational efficiency and customer satisfaction. Skilled in inventory management and adept at resolving complaints, I successfully improved team performance through effective delegation and performance evaluations. Committed to maintaining high standards of quality and compliance while fostering a productive work environment.

Overview

15
15
years of professional experience

Work History

Shift Manager

Country Fair
01.2012 - Current
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Implemented inventory management techniques to reduce stock discrepancies.
  • Resolved customer complaints efficiently, enhancing overall satisfaction levels.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Monitored cash handling procedures to maintain financial accuracy and accountability.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved operational efficiency by adopting new technologies for order processing and inventory management.

Customer Service Cashier

HH Gregg Appliances
10.2010 - 11.2012
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Maintained organized cash register area, ensuring compliance with company policies.
  • Resolved customer complaints effectively, enhancing overall satisfaction levels.

Education

High School Diploma - Business Administration

Tech Memorial High School
Erie, PA
09.1990

Skills

Shift supervision

Timeline

Shift Manager

Country Fair
01.2012 - Current

Customer Service Cashier

HH Gregg Appliances
10.2010 - 11.2012

High School Diploma - Business Administration

Tech Memorial High School
Theresa Lasky