Destiny Clark
Cocoa
Summary
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies.
Familiar with analyzing documentation, handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products.
Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Licensed Insurance Representative
Bud Farrar State Farm
Merritt Island
02.2019 - 11.2022
- Use a customer-focused review process to educate customers on policy features and benefits.
- Processed claims efficiently to ensure timely resolution for clients.
- Conducted policy reviews to identify gaps and recommend improvements.
- Collaborated with team members to enhance customer service standards.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Assisted in the development of marketing strategies to promote new products or services.
Shift Lead
McDonald's
Newport
01.2018 - 02.2019
- Supervised team members during peak hours to ensure efficient operations.
- Trained new staff on customer service and food preparation standards.
- Managed inventory levels and placed supply orders as needed.
- Assisted in maintaining cleanliness and organization of work areas.
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Upheld company standards and compliance requirements for operations.
Education
Edgewood Jr Sr Highschool
Merritt Island, FLSkills
- Customer education
- Marketing strategy
- Team collaboration
- Effective communication
- Problem-solving capacity
Certification
- 4-40 Customer Service Representative License
- Property & Casualty License
- Life & Health Insurance License
Timeline
Licensed Insurance Representative
Bud Farrar State Farm
02.2019 - 11.2022
Shift Lead
McDonald's
01.2018 - 02.2019
Edgewood Jr Sr Highschool