Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Contreras

Killeen,TX

Summary

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Cashier

HEB Grocery Store
Killeen, TX
12.2023 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier Team Lead

Canes Chicken Fingers
Temple, TX
01.2022 - 05.2024
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Ensured compliance with all safety regulations while performing tasks.
  • Answered customer questions and provided store information.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

To-Go Server

Cracker Barrell Old Country Store
Temple, TX
07.2022 - 02.2023
  • Greeted customers and provided menus.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Communicated effectively between the kitchen staff and customers regarding order status.
  • Maintained safe food handling practices to prevent germ spread.
  • Packaged and bagged cooked food and prepared items.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma -

Temple High School
Temple, TX
06-2024

Skills

  • Cash Register Operation
  • Payment Processing
  • Payment Collection
  • Drawer balancing
  • Product Recommendations
  • Returns processing
  • Cash Handling
  • ID Verification
  • Customer Service
  • Customer Assistance
  • Time management skills
  • Customer service excellence
  • Written and verbal communication

Timeline

Cashier

HEB Grocery Store
12.2023 - Current

To-Go Server

Cracker Barrell Old Country Store
07.2022 - 02.2023

Cashier Team Lead

Canes Chicken Fingers
01.2022 - 05.2024

High School Diploma -

Temple High School
Destiny Contreras