Destiny Cooks
Cypress,CA
Summary
Detail-oriented Administrative Manager with a proven track record in orchestrating seamless office operations, optimizing administrative processes, and effectively supervising personnel. Expertise in problem-solving, strategic planning, and team leadership consistently drives enhanced operational efficiency and productivity. A strong commitment to fostering a collaborative work environment ensures motivated teams aligned with organizational goals. Adept at implementing innovative solutions that streamline workflows and elevate overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
10.2025 - Current
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Coordinated communication between clinical staff and patients, ensuring timely information delivery.
- Scheduled appointments using electronic health record systems to optimize clinic workflow.
- Maintained accurate patient records, contributing to improved data integrity and accessibility.
Executive Assistant
Ninja Consultation Group
Costa Mesa, California
04.2024 - 10.2025
- Facilitated team meetings to discuss project progress and address issues.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Supervised staff to ensure adherence to company policies and procedures.
Administrative Assistant III
Cedars Sinai Medical Center
Beverly Hills, CA
05.2021 - 04.2024
- Coordinate and schedule meetings, conferences, and events.
- Provide administrative support to executives, including calendar management, travel coordination, and expense report processing.
- Draft and edit correspondence, reports, and presentations with a high level of accuracy and attention to detail.
- Facilitate patient access by securing all demographic and financial patient information.
Employment Program Representative
Employment Development Department
Inglewood, California
06.2020 - 06.2021
- Ensured adherence to program guidelines by reviewing client documentation.
- Conducted applicant screenings and interviews to select top candidates.
- Assisted clients in writing resumes, completing applications, and preparing for interviews.
- Managed rolling caseload of clients and maintained impeccable documentation.
Customer Service Agent/ Service Assurance Agent
FedEx Express
Los Angeles, CA
10.2013 - 06.2020
- Provided exceptional customer support via phone and email communications.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Processed shipping orders utilizing FedEx tracking and logistics systems.
- Collaborated with team members to enhance service delivery processes.
Education
Bachelor of Science - Health Administration
University Of Phoenix
Phoenix, AZ02-2021
Medical Coding and Billing -
Los Angeles Harbor College
Los Angeles, CASkills
- Microsoft Office Suite
- Organizational expertise
- Multitasking proficiency
- Time management
- Problem-solving strategies
- Adaptability skills
- Insurance verification
- Medical terminology knowledge
- Epic software systems
- Project management
- Customer relations management
- Expense reporting proficiency
- QuickBooks expertise
- HR support services
- Event coordination
- Problem-solving skills
Certification
Software Development, Woz U
References
References available upon request.
Timeline
Front Office Assistant
Hoag Memorial Hospital Presbyterian
10.2025 - Current
Executive Assistant
Ninja Consultation Group
04.2024 - 10.2025
Administrative Assistant III
Cedars Sinai Medical Center
05.2021 - 04.2024
Employment Program Representative
Employment Development Department
06.2020 - 06.2021
Customer Service Agent/ Service Assurance Agent
FedEx Express
10.2013 - 06.2020
Bachelor of Science - Health Administration
University Of Phoenix
Medical Coding and Billing -
Los Angeles Harbor College