Front Office Assistant with medical office experience handling 10–20 patient check-ins per day, insurance verification, and appointment flow. Manages patient records, benefits eligibility, and EHR/EMR updates while keeping provider schedules on time and exam rooms prepared. Supports specialty care visits with retrieving 41+ lab results per week for providers, prescription requests, and treatment room setup in a HIPAA-compliant setting.
Work History
Front Office Assistant
6 Months
Premier Internal Medical | 01.2026 - 07.2026
Welcome patients and visitors by greeting them in person or on the telephone; answering high volume of incoming calls and emails with reference to inquiries.
Optimizes patients’ satisfaction, provider time, and exam room utilization efficiently by cleaning and prepping rooms for patient weight-in and exams.
Keep patient appointments on schedule by verifying patient insurance benefits, and eligibility; reminding patients of their appointment the day before; registering and checking in and checking out patients in a timely manner; preparing necessary documents for the visit; retrieving lab results from Quest, BayCare and LabCorp; notifying provider of patients’ arrival and rescheduling when necessary.
Maintained accurate financial records by updating patient information, recording and collecting payments, and providing receipts to patients.
Prepared exam rooms with necessary supplies, including surgical gloves, needles, scalpels, and bandages, to ensure readiness for patient procedures.
Prepared prescription requests/scripts according to provider direction for peptides, weight loss, hormones, and non-narcotic prescriptions.
Assist with laser hybrid and harmony facial treatments, along with TED hair growth treatment.
Executive Assistant to the CEO and CFO
2 Years 10 Months
Jagged Peak, Inc. (currently ID Logistics) | 03.2017 - 01.2020
Streamlined executive communication by managing emails, phone calls, scheduling appointments, and coordinating international and domestic travel arrangements to enhance efficiency.
Managed confidential and sensitive information through Docusign for legal documents, contracts, and acquisitions to ensure compliance and secure handling of data.
Provided administrative support during board meetings by preparing agendas and taking minutes to facilitate effective communication and decision-making.
Administrative Assistant
2 Years 9 Months
Shriners Hospitals for Children HQ | 06.2014 - 03.2017
Scheduled office meetings, recorded minutes, and managed client appointments for upper management team to ensure organized communications.
Collaborated on special projects, contributed research findings in accounting, business applications, and supply chain, and coordinated event organizations.
Coordinated administrative tasks to enhance operational efficiency across departments.
Managed communication between patients, families, and medical staff to ensure seamless service delivery.
Developed and maintained filing systems for patient records, improving data retrieval time.
Executive Group Assistant
11 Months
ShareFile Citrix | 03.2012 - 02.2013
Updated spreadsheets and created presentations to support executives, enhancing decision-making and collaboration.
Implemented cost-saving measures for office supplies and travel expenses, achieving more efficient budget management.
Led cross-functional teams to streamline project delivery and enhance client satisfaction.
Developed strategic initiatives to improve operational efficiency and reduce project timelines.
Mentored junior staff, fostering professional growth and ensuring adherence to best practices.
Financial Executive Assistant
9 Months
Diamond Resort International | 01.2011 - 10.2011
Implemented and reviewed financial controls, ensuring accuracy and reliability of financial data.
Managed cross-functional teams to improve processes in Concur, enhancing operational efficiency.
Audit Administrative Assistant
5 Years 9 Months
RSM McGladrey | 04.2004 - 01.2010
Assisted in completion of high-quality audit financial statement reports through diligent proofreading and editing tasks.
Facilitated timely audit completion by managing schedules, coordinating meetings, and organizing workflow for audit team.
Coordinated audit schedules and documentation, ensuring timely completion of client engagements.
Managed correspondence between auditors and clients, facilitating clear communication and efficient workflow.
Contributed to continuous improvement initiatives by providing feedback on current processes and proposing innovative solutions to increase efficiency within the department.
Education
Certified Professional Coder: CPC-A
American Academy of Professional Coders | Salt Lake City, UT | 01-2025
Certifications Medical Terminology and Anatomy
Certified Dental Coder and Biller, EMR
Member of AAPC since 2021
Completed Courses - Accounting, Finance and General Accounting and Financial
Irvine Valley College | Irvine, CA | 01-1999
Completed professional development in accounting.
High School Diploma
Long Beach Poly, High School | Long Beach, CA | 06-1987
Skills
Appointment scheduling
Patient registration
Insurance verification
Medical terminology
HIPAA compliance awareness
Microsoft Office Suite
Calendar management
Email correspondence
Document preparation
Meeting coordination
Timeline
Front Office Assistant
Premier Internal Medical
01.2026 - 07.2026Read More
Executive Assistant to the CEO and CFO
Jagged Peak, Inc. (currently ID Logistics)
03.2017 - 01.2020Read More
Administrative Assistant
Shriners Hospitals for Children HQ
06.2014 - 03.2017Read More
Executive Group Assistant
ShareFile Citrix
03.2012 - 02.2013Read More
Financial Executive Assistant
Diamond Resort International
01.2011 - 10.2011Read More
Audit Administrative Assistant
RSM McGladrey
04.2004 - 01.2010Read More
American Academy of Professional Coders
Certified Professional Coder: CPC-A
Read More
Irvine Valley College
Completed Courses from Accounting, Finance and General Accounting and Financial