Miriam Andrews
Northside Hospital Diagnostic Clinic
Loganville,GA
1
Certification
8
years of professional experience
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Work History
Front Office Assistant
6 Months- Maintained electronic health records with a focus on accuracy and compliance with HIPAA regulations.
- Coordinated patient referrals to specialists, streamlining care pathways for enhanced patient outcomes.
- Oversaw inventory management of medical supplies, ensuring adequate stock levels for uninterrupted clinic operations.
- Led initiatives to improve patient satisfaction scores through effective service delivery and support strategies.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Front Office Assistant Lead
1 Year 6 Months- Manage patient appointments to ensure smooth office operations.
- Participate in team meetings to improve workflows and contribute to improving patient population outcomes.
- Coordinate communication between patients and medical staff for effective care delivery.
- Schedule diagnostic tests and follow-up appointments for patients as needed.
- Support billing processes by verifying insurance information and processing payments.
- Facilitate patient flow by notifying providers of patient arrival and processing paperwork.
- Assist in training new front office staff members.
- Answer phones politely and direct callers to appropriate personnel.
- Facilitated communication between healthcare providers and patients, ensuring clarity and understanding of services.
- Trained new staff on front office procedures, improving onboarding experience and operational consistency.
- Implemented process improvements for patient check-in procedures, reducing wait times significantly.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Trained and supervised employees on office policies and procedures.
Front Office Assistant
2 Years 9 Months- Promoted to lead front office position focused on ensuring top administrative support to coworkers - taking on additional tasks during high-volume periods.
- Train and mentor new staff members - maintaining high levels of productivity, engagement, morale and compliance with organizational policies/procedures.
- Perform a wide range of clerical functions, including filing documents, entering data into in-house systems, and answering phones.
- Oversee drug representative lunch schedule and meetings with providers.
- Update office calendars with new appointments and accommodate last-minute schedule changes.
- Maintain front desk to provide positive first impression - welcoming visitors and determining nature of business to announce to appropriate personnel.
- Collect copays and account balance payments and update account records.
Personal Care Assistant
2 Years 1 Month- Provided emotional support to families and assisted with healthy meal preparation, daily activities, and disability/illness adjustment.
- Engaged patients mentally through entertainment, conversation, and reading.
- Accompanied clients on physician visits and other trips, providing transportation, assistance, and companionship.
- Aided client mobility in and out of beds, baths, wheelchairs, and vehicles.
- Change bed linens and wash laundry.
- Assist clients with tasks such as brushing teeth, bathing, grooming, toileting, and dressing.
- Helped safely ambulate patients in spaces involving varying elevations and obstacles.
Certified Medical Assistant
9 Months- Commended for efficient handling of administrative duties to facilitate colleague management of patient health concerns.
- Communicated clearly with patients to verify information, determine purpose of visit, and record medical history.
- Checked patient vital signs and performed injections, diagnostic procedures, and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).
- Ensured compliance with cleanliness and sanitation standards - covering facilities, exam rooms, and equipment.
- Remained calm and effective in emergency situations to put patients at ease and offer personal, caring touch.
- Monitored sufficiency of medical supply levels and submitted replenishment orders before depletion.
Education
National Healthcare Association - Certified Medical Assistant
Skills
Allscripts Ehr application/Touchworks
Cerner/Powerchart application
Phreesia application
Calendar management
Patient checkin/checkout
Scheduling & calendar management
Documentation & reporting
Documentation reporting
Microsoft Office Suite
Problem-solving skills
Team collaboration
Listening skills
Affiliations
National Healthcareer Association
Certification
Medical Assistant - Woodruff Medical Training And Testing School, Clinical Certified Medical Assistant (CCMA) - NHA
Interests
DIY and Home Improvement
Road Trips
Timeline
Front Office Assistant
Northside Hospital Diagnostic Clinic
02.2026 - CurrentRead More
Front Office Assistant Lead
Northside Hospital Diagnostic Clinic
08.2024 - 02.2026Read More
Front Office Assistant
Northside Gwinnett Primary Care
11.2021 - 08.2024Read More
Personal Care Assistant
Home Instead Home Health
10.2019 - 11.2021Read More
Certified Medical Assistant
Lithonia Medical
10.2018 - 07.2019Read More
Woodruff Medical
National Healthcare Association from Certified Medical Assistant
Read More
Employee of the month June 2025
I was awared Employee of the month due to my strong work ethic, being dependable, positive attitude, self motivated, being team oriented and an effective communicator.