Dedicated professional with proven customer service skills, adept at problem-solving and team collaboration. Committed to enhancing customer experiences and streamlining processes for improved efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Problem Solver
Maersk Inc
Redlands, CA
08.2025 - 04.2026
Resolved customer inquiries by analyzing issues and providing timely solutions
Collaborated with team members to streamline outbound communication processes
Assisted in training new team members on problem-solving techniques
Maintained detailed records of interactions to support data-driven decision-making
Achieved consistent on-time delivery performance through proactive identification and resolution of potential roadblocks in the outbound process.
Warehouse Worker
Amazon
Fontana, CA
02.2025 - 06.2025
Assisted in inventory management by accurately scanning and tracking items.
Maintained cleanliness and organization of work area to ensure safety standards.
Adapted quickly to changing priorities during peak operational hours.
Consistently lifted materials weighing as much as 50 pounds.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Server
Sonic
Rialto, CA
03.2024 - 11.2024
Provided exceptional customer service in fast-paced environment
Took food and beverage orders accurately and efficiently
Collaborated with kitchen staff to ensure timely order delivery
Maintained cleanliness and organization of dining area
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Sierra Highschool
San Bernardino, CA
No Degree - Law
San Bernardino Valley College
San Bernardino, CA
Skills
Customer service and assistance
Customer service and communication skills
Positive attitude and enthusiasm
Money handling
Organization and planning
Attention to detail focus
Strong work ethic
Guest engagement
Accomplishments
Resolved product issue through consumer testing.
Collaborated with team of 5 in the development of Maersk .