Destiny Crawford
Jacksonville,TX
Summary
Hello, my name is Destiny Crawford, a little information about me is that I am always looking to improve in everything I do. I am responsible, and very goal-oriented, I do my best every day and don't accept anything less. Capable of detecting and resolving issues, promoting new products, and exceeding sales targets. Relying on 4+ years of experience in providing outstanding customer service. Bring extensive high-call volume experience working with all kinds of consumers spanning 4 years. Dedicated and detail-oriented customer service with multitasking, follow-through, and problem-solving experience gained during 3 years in customer service and support.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Maximus
08.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Customer Service Representative Agent
Careington International Corporation
07.2021 - 02.2022
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]
- Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered
- Answered customer calls promptly to avoid long wait times on hold
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Customer Service Agent
Etech Global Services
02.2020 - 07.2021
- Worked with the parts department to get the parts I needed
- Consistently met or exceeded speed, accuracy, and volume goals
- Work with customers to determine requirements and handle complaints
- Explained the features and capabilities of [Type] offerings to customers to help them understand the products and get the most out of them
- Provide information about the company.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX01.2018
Skills
- Data entry
- Recordkeeping strengths
- Client-focused
- Customer needs assessment
- Complaint resolution
- Customer satisfaction
- Credit card processing
- Money handling abilities
- Excellent communication
- Results-oriented
- Customer service
- Operations management
- Good listening skills
- Supply replenishment
- Medical terminology knowledge
- Budgeting
- Training development aptitude
- Administrative support
- Positive learning process
- Sales
- Data accuracy
- Fast Typing Speed
- Customer Service-Oriented
- Independent worker
- Filing and data archiving
- Document processing
Timeline
Data Entry Clerk
Maximus
08.2022 - Current
Customer Service Representative Agent
Careington International Corporation
07.2021 - 02.2022
Customer Service Agent
Etech Global Services
02.2020 - 07.2021
High School Diploma -
Jacksonville High School