Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Destiny Cruz

Summary

Dynamic professional with extensive experience at SEV Laser Aesthetics, excelling in team collaboration and customer satisfaction. Proven track record in enhancing operational efficiency and mentoring staff. Skilled in problem-solving and maintaining accurate records, ensuring seamless communication and exceptional service delivery. Committed to fostering positive client relationships and achieving departmental success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Front Desk Receptionist

SEV Laser Aesthetics
04.2022 - 04.2025
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Delivered ongoing mentoring and coaching to junior team members, enhancing skill sets and fostering positive contributions towards successful departmental outcomes
  • Enhanced check-in and check-out operations, improving guest satisfaction and increasing staff operational efficiency.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Developed and executed sales strategies to increase revenue
  • Handled customer inquiries, complaints, and feedback in a professional and timely manner

Loan Processor

Lobel Financial
02.2021 - 04.2022
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.

Education

Nursing

Fresno City College
Fresno, CA
12-2026

High School Diploma -

Central East High School
Fresno, CA
06-2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Administrative skills
  • Customer satisfaction
  • Client communication
  • Time management
  • Technical skills
  • Sales revenue

Certification

Proficient in Microsoft Word and Excel (Certified)


Languages

Spanish
Professional Working

Timeline

Lead Front Desk Receptionist

SEV Laser Aesthetics
04.2022 - 04.2025

Loan Processor

Lobel Financial
02.2021 - 04.2022

Nursing

Fresno City College

High School Diploma -

Central East High School

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