Kamei Carter
Enid,United States
Summary
At Enid Pet Hospital, I honed my administrative skills and customer service excellence, leading front desk operations with a focus on efficiency and client satisfaction. I successfully trained receptionists, streamlined processes, and developed key rapport-building techniques. My expertise in data entry and problem-solving significantly enhanced service quality and operational workflow.
Overview
2025
2025
years of professional experience
Work History
Lead Front Desk Receptionist
Enid Pet Hospital
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Maintained accurate records of client and patient information, reservations, billing details, and special requests to ensure smooth communication between doctors, clients, and staff.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Streamlined check-in and check-out processes for improved client experience and increased staff efficiency.
- Developed rapport-building techniques that fostered long-term relationships with clients who frequently returned due to personalized experiences provided during their appointment or hospitalization.
- Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
- Maintained high standards of professional appearance by adhering to the grooming policies and ensuring uniform cleanliness at all times.
- Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
- Handled phone calls professionally and courteously while scheduling specific times for their pets needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and surgeries.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry, scanning and attaching a to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific doctor's exam rooms.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
Intake Specialist
Enid Pet Hospital
Enid, OK
07.1999 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Asked client questions about their pet to help ascess thsir needs and to help docctor.
Education
Veterinary Assistant - Vet Assistant
Penn Foster College
Scottsdale, AZSkills
- Data entry proficiency
- Appointment Scheduling
- Guest Relations
- Document Preparation
- File Management
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Team Collaboration
- Verbal and written communication
- Cash Handling
- File Organization
- Office Administration
- Administrative Skills
Timeline
Intake Specialist
Enid Pet Hospital
07.1999 - Current
Lead Front Desk Receptionist
Enid Pet Hospital
Veterinary Assistant - Vet Assistant
Penn Foster College