Destiny Culver

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• Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
• Updated customer accounts, and helped with fraud, addresses, and contact information within call management databases.
• Resolved customer complaints promptly to ensure customer satisfaction.
• Navigated through computer systems to review information and respond appropriately to callers.
• Met or exceeded call speed, accuracy, and volume benchmarks consistently.
• Adhered to bank policies and regulations when processing transactions for customers.
• Assisted customers with opening new accounts, transferring funds between accounts, closing existing accounts, and making loan payments.

• Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.

• Assisted in loading delivery trucks with prepared packages.
• Scanned and sorted packages according to destinations and service type using a handheld scanner.

• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
• Organized displays according to company standards and specifications.

• Assisted in training new employees on shift operations.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Checked orders for quality and completeness.