Destiny Darling
Marion,OH
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Trainee
OhioHealth Marion General Hospital
08.2023 - 01.2024
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Contributed to increased patient loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Call Center Customer Service Representative
Dynamic BDC
07.2022 - 08.2023
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Barista Shift Lead
Dunkin'
02.2021 - 08.2023
- Enhanced customer satisfaction by providing exceptional service.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers by providing attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
Education
High School Diploma -
Harding High School
Marion, OH05.2022
Skills
- Call Management
- Complaint Resolution
- Product Knowledge
- Data Entry
- Spreadsheets
- Microsoft Outlook
- Technical Support
- Key Holder Experience
- Customer Service
Timeline
Pharmacy Technician Trainee
OhioHealth Marion General Hospital
08.2023 - 01.2024
Call Center Customer Service Representative
Dynamic BDC
07.2022 - 08.2023
Barista Shift Lead
Dunkin'
02.2021 - 08.2023
High School Diploma -
Harding High School
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