Destiny De Leon
Uvalde,TX
Summary
Dynamic Patient Registration Clerk at Uvalde Memorial Hospital with a proven track record in enhancing patient experiences and ensuring data integrity. Skilled in insurance verification and adept at problem-solving, I foster teamwork and maintain HIPAA compliance, contributing to improved clinic flow and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Registration Clerk
Uvalde Memorial Hospital
1025 Garner Field Rd Uvalde TX 78801
11.2023 - Current
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
Team Leader
Taco Bell
514 E Main St Uvalde TX 78801
06.2018 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Education
Knippa ISD
100 Kessler St Knippa, TX 78870Associate of Arts -
Southwest Texas Junior College
Uvalde, TXSkills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Insurance verification
- Transfer coordination
- Electronic recordkeeping
- Patient relations
- Eligibility determination
- Payment collection
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- HIPAA compliance
- Active listening
- Relationship building
- Patient registration
Timeline
Patient Registration Clerk
Uvalde Memorial Hospital
11.2023 - Current
Team Leader
Taco Bell
06.2018 - 12.2021
Knippa ISD
Associate of Arts -
Southwest Texas Junior College