Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Deselles

New Orleans,LA

Summary

Dynamic professional with a proven track record at Walgreens, enhancing customer satisfaction and improving efficiency. Skilled in customer support and data entry, adept at problem-solving and maintaining professionalism under pressure. Achieved significant reductions in call handling times and package damage rates, demonstrating both hard and soft skills essential for high-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Center Representative - Pharmacy Technician

Walgreens
Chandler, AZ
01.2023 - 06.2023
  • Handles patient prescription requests within HIPAA guidelines, process new patient registration by entering data into system.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Provide assistance to pharmacists, both those in the facility and those at other locations
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Grocery Shopper

FreshDirect
The Bronx, NY
07.2022 - 12.2022
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Package Handler

Amazon
Staten Island, NY
07.2021 - 07.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Certification - Phlebotomy Technician

Saint Agatha Career School
New Orleans
04.2024

Associate of Science - Medical Administrative Assistance

Ultimate Medical Academy - Clearwater
Clearwater, FL
10.2022

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Confidentiality and HIPAA
  • Call Handling Techniques

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Call Center Representative - Pharmacy Technician

Walgreens
01.2023 - 06.2023

Grocery Shopper

FreshDirect
07.2022 - 12.2022

Package Handler

Amazon
07.2021 - 07.2022

Certification - Phlebotomy Technician

Saint Agatha Career School

Associate of Science - Medical Administrative Assistance

Ultimate Medical Academy - Clearwater
Destiny Deselles