Destiny Drake
Dallas
Summary
Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure the company's success. Handles multiple responsibilities simultaneously while providing exceptional customer service. Quickly learns and masters’ new concepts and skills. Passionate about ensuring customers area always satisfied.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Finish Line, Inc
11.2023 - Current
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Ensure Associates time is correct and payroll is entered on time at the end of the pay period.
Bus Operator
DART
05.2015 - Current
- Offer exceptional customer service to differentiate and promote the company brand
- Collect Fare from Passengers
- Give passengers information on how to transfer buses
- Give 5 Star Customer Service.
Customer Service Representative
Maximus
05.2015 - 09.2015
- Placing outbound calls to follow up on the customers’ doctor Appointments
- Pitched survey and recommendations for the companies
- Provide excellent customer service
- Report all feedback from customers.
Order filler/Packer
Nieman Marcus Direct
06.2014 - 03.2015
- Work professionally and frequently
- Fill and pack orders in a timely manner
- Keep up with production.
Packer
Kohls
11.2013 - 01.2014
- RF scanner
- Picker
- Packer.
Shift Lead
Wendys
02.2012 - 11.2013
- Count inventory for the store
- Make sure team goals are being met
- Monitor performance and report to upper management
- Help with training needs and providing coaching when needed.
Education
Some college -
El Centro College
Dallas, Texas08.2013
High school Diploma -
Justin F. Kimball High School
Dallas, Texas06.2013
Skills
- Microsoft Office
- Adobe Office
- Customer Service Representative
- Team Player
- Time Management
- Effective communication skills
References
Dezmond Wafer
Finish Line - Store Manager
Store Number- 214-306-0600
Certification
Management- Supervisor
Timeline
Cashier Team Lead
Finish Line, Inc
11.2023 - Current
Bus Operator
DART
05.2015 - Current
Customer Service Representative
Maximus
05.2015 - 09.2015
Order filler/Packer
Nieman Marcus Direct
06.2014 - 03.2015
Packer
Kohls
11.2013 - 01.2014
Shift Lead
Wendys
02.2012 - 11.2013
Some college -
El Centro College
High school Diploma -
Justin F. Kimball High School
Management- Supervisor
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