Joleigh Couch
Newfield,NJ
Summary
Proven leader and efficient problem-solver, adept in cashier training and customer service, significantly enhanced team performance at Danny's Pizza Pizzazz Franklinville. Excelled in workflow coordination and conflict resolution, fostering a collaborative environment and driving sales through meticulous inventory management. Skilled in Microsoft Office, demonstrating exceptional adaptability and dependability.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Danny's Pizza Pizzazz Franklinville
Franklinville , NJ
08.2018 - Current
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Monitored cashier performance, providing feedback as needed.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Trained new cashiers on proper use of registers and store policies.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Maintained work area and kept cash drawer organized.
- Developed strong working relationships with team members to foster collaboration.
- Open and close the restaurant, count down the registers, and deliver the money to the owner after closing.
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJ06-2021
IT Engineering
University of NC Charlotte
Charlotte, NCAccounting And Finance
Camden County College
Blackwood, NJSkills
- Cashier training
- Safety rules
- Cash handling expertise
- Customer service
- Workflow coordination
- POS system
- Conflict resolution
- Attention to detail
- Team leadership
- Opening and closing procedures
- Cash handling
- Time management
- Store opening and closing
- Positive attitude
- Deposit preparation
- Data entry accuracy
- Staff motivation
- Multitasking and organization
- Adaptability and dependability
- Payment processing
- Problem-solving
- Cash drawer reconciliation
- Money handling
- Microsoft Office
- Excel
- Microsoft PowerPoint
- Filing
- Multi-line phone systems
- Accounting
- Administrative experience
Timeline
Cashier Team Lead
Danny's Pizza Pizzazz Franklinville
08.2018 - Current
High School Diploma -
Delsea Regional High School
IT Engineering
University of NC Charlotte
Accounting And Finance
Camden County College