Destiny Dunn
Stevens Point,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sentry Insurance
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dental Assistant Trainee
Peglo Family Dental
10.2022 - 04.2023
- Supported dentist during oral surgeries, helping to minimize complications and ensure successful outcomes.
- Prepared dental materials such as composite, cement, and impression materials, ensuring accuracy in the application during procedures.
- Mastered digital radiography techniques, producing high-quality images for accurate diagnoses and treatment planning.
- Participated in continuing education courses to stay current on industry trends and best practices for optimal patient care.
- Reduced waiting times for appointments by efficiently managing daily schedules according to dentist availability and patient needs.
- Educated patients on proper oral hygiene techniques to promote long-term dental health.
- Utilized strong interpersonal skills to establish trust with patients from diverse backgrounds, fostering lasting relationships with the practice.
- Improved office efficiency by accurately maintaining patient records and scheduling appointments.
- Increased patient satisfaction by answering questions and addressing concerns in a timely manner.
- Assisted dentists with various dental procedures, ensuring a smooth workflow and positive patient experience.
Online Grocery Associate
Walmart
08.2021 - 10.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Education
High School Diploma -
Spash
Stevens Point, WI05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint resolution
- Payment Processing
Timeline
Customer Service Representative
Sentry Insurance
04.2023 - Current
Dental Assistant Trainee
Peglo Family Dental
10.2022 - 04.2023
Online Grocery Associate
Walmart
08.2021 - 10.2022
High School Diploma -
Spash