Destiny Eldridge
Port Arthur,TX
Summary
Well-qualified tech enthusiast with familiar skills and abilities needed to succeed. Possessing strengths in task prioritization, customer service, and problem solving. Quick learner who is driven and ready to leverage experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kelly Services
09.2022 - Current
- Provided classroom instruction to students as outlined in lesson plans
- Created a classroom that is conducive to learning and appropriate to the maturity and interests of students
- Established routine of the school and classroom procedures in which assigned
- Took all necessary and reasonable precautions to protect students, equipment, materials, and facilities
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized classroom and materials
- Received experience with office supplies such as the copymachine, fax machine, telephone, and computer.
- Managed and maintained computer systems, equipment and projectors by troubleshooting minor hardware issues, cleaning out keyboards and wiping down computer surfaces.
- Completed other duties as assigned
Delivery Driver
Independent Contactor
02.2017 - Current
- Reviewed orders before and after delivery to ensure that orders were complete, charges were correct, and customer was satisfied
- Accepted payments for delivered items
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed records of deliveries and money received from customers.
Delivery Driver
Walmart
08.2019 - 01.2021
- Loaded transported, and delivered groceries to customers or businesses in a safe, timely manner
- Completed rush deliveries on tight timetables to satisfy customer needs
- Completed on-time deliveries by choosing best and most efficient routes
- Use troubleshooting skills to install and configure Android OS software to mobile phones to receive delivery orders and instructions efficiently
- Maintained upbeat, positive attitude in busy, customer-focused environment, and handled customer concerns
- Minimized company liability and risks to loads by obeying traffic laws.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
Audio Engineer Intern
Lamar State College, Port Arthur
02.2019 - 12.2019
- Assessed and troubleshot various machines such as computers, printers, external hard drives, sound boards, pre amps, compressors, and microphones
- Diagnosed and troubleshot hardware, software and network issues relating to audio engineering and computers (Microsoft Windows ans macOS)
- Installed and configured operating systems and applications.
- Enhanced sound quality and added various sound effects to recordings.
- Regulated volume level and sound quality during recording sessions.
- Prepared for recording sessions by selecting and setting up microphones.
- Maintained and repaired sound equipment.
- Operated and troubleshot sound systems for various events.
Customer Service Representative
Alorica
11.2017 - 03.2018
- Talked to customers over phone, email, or online chat to resolve their questions or concerns
- Maintained and updated customer information after each interaction
- Calmly attempted to resolve and de-escalate any issues
- Escalated calls to supervisor only when necessary and appropriate, less than 5% of all calls were escalated, company goal was to have less than 10%
- Responded to requests for assistance and/or possible processing of credit card authorizations and bank statements
- Tracked call-related information for auditing and reporting purposes
- Provided feedback reports on call issues related to downtime and/or training issues
- Upsold company products or services to customers as necessary
Food Service Worker/Cashier
Aramark
02.2016 - 01.2017
- Able to work quickly and concisely under pressure
- Ensure storage of food in a proper and sanitary manner
- Promoted good public relations
- Used mental math to calculate change
- Worked with peers with tact and diplomacy
- Perform work that is routine and organized
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate of Applied Science - Audio Engineering
Lamar State College Port Arthur
Port Arthur, TX08.2022
Associate of Applied Science - Business Management
Lamar Institute of Technology
Beaumont, TX01.2025
Skills
- Knowledge of Windows and Mac Operating Systems
- Type 35-40 wpm
- Knowledge of office equipment telephone, fax, printer, etc
- Customer Support
- Data Entry
- Live Chat
- Technical Support
- Analytical Skills
- General knowledge of computer, audio, hardware and software systems
- Proficient in Microsoft Office programs such as Word, PowerPoint, Excel, Outlook, OneDrive and Teams
- Exceptional organizational and interpersonal skills
- Classroom Experience
- General knowledge of computer, audio, hardware and software systems
- Proficient in Microsoft Office programs such as Word, PowerPoint, Excel, Outlook, OneDrive and Teams
- Exceptional organizational and interpersonal skills
- Classroom Experience
Timeline
Substitute Teacher
Kelly Services
09.2022 - Current
Delivery Driver
Walmart
08.2019 - 01.2021
Audio Engineer Intern
Lamar State College, Port Arthur
02.2019 - 12.2019
Customer Service Representative
Alorica
11.2017 - 03.2018
Delivery Driver
Independent Contactor
02.2017 - Current
Food Service Worker/Cashier
Aramark
02.2016 - 01.2017
Associate of Applied Science - Audio Engineering
Lamar State College Port Arthur
Associate of Applied Science - Business Management
Lamar Institute of Technology