Destiny Fail
Winter Haven,USA
Summary
Dynamic professional with a strong background in customer service and sales. Proven ability to resolve conflicts effectively and enhance customer satisfaction through tailored communication and support.
Overview
4
4
years of professional experience
Work History
Substitute Teacher (Part-Time)
Polk County
Winter Haven, USA
03.2024 - Current
- Provide classroom support and instruction across grade levels, ensuring a positive learning environment.
- Follow teacher-provided lesson plans while adapting teaching approaches for different student needs.
- Maintain classroom safety, manage behavior, and communicate professionally with staff and students.
- Demonstrate strong communication, organization, and customer-focused support while assisting students and school personnel.
Production Worker
Winter Haven, USA
07.2024 - 10.2024
- Prepared daily warehouse production operations, including machinery setup and material handling.
- Performed quality control checks and collaborated with supervisors to meet production standards.
- Trained new hires and maintained inventory by refilling materials and ordering supplies.
Licensed Sales Producer & Customer Service Representative
Allstate
Winter Haven, USA
08.2023 - 05.2024
- Started as a Customer Service Representative, assisting clients with policy changes, resolving issues, and renewing contracts.
- Promoted into Sales; educated clients on coverage, benefits, and insurance needs.
- Produced 120+ accurate quotes monthly, consistently meeting performance goals.
- Upsold and bundled policies to increase customer value and retention.
- Prospected new clients through outbound calls, local outreach, and networking.
- Ensured underwriting accuracy and followed up after each bound policy to reduce cancellations.
- Licensed Sales Producer & Customer Service Representative
Project Coordinator
Floor Interior Services
Winter Haven, USA
12.2022 - 07.2023
- Began as a customer service representative and advanced to project coordinator.
- Scheduled and dispatched installers, prepared materials, and used forklift certification to organize warehouse items.
- Confirmed product readiness with stores and resolved shortages by sourcing materials from multiple locations.
- Maintained customer communication from start to finish, improving satisfaction and reducing service issues.
- Increased customer ratings through consistent follow-up messages, calls, and emailed review requests.
Assistant Childcare Teacher
Safe and Sound
Winter Haven, USA
03.2022 - 11.2022
- Completed CPR certification and DCF childcare training hours.
- Assisted lead teacher with classroom curriculum and daily learning activities.
- Ensured safety and supervision during all student activities.
- Communicated effectively with parents regarding daily updates and student behavior.
Education
High School -
East Area Adult High School
Auburndale, FLSome College (No Degree) - Medical Assistant
East Area Adult School
Auburndale, FLSkills
- Customer Service & Support
- Conflict Resolution & Problem Solving
- Sales
- Upselling
- Policy Education
- Call Center
- High-Volume Phone Handling
- Scheduling
- Project Coordination
- Communication
- Relationship Building
- Training
- Onboarding
- Team Collaboration
- Customer relationship management
Timeline
Production Worker
07.2024 - 10.2024
Substitute Teacher (Part-Time)
Polk County
03.2024 - Current
Licensed Sales Producer & Customer Service Representative
Allstate
08.2023 - 05.2024
Project Coordinator
Floor Interior Services
12.2022 - 07.2023
Assistant Childcare Teacher
Safe and Sound
03.2022 - 11.2022
High School -
East Area Adult High School
Some College (No Degree) - Medical Assistant
East Area Adult School