Destiny Fairchild
West Bend
Summary
Dedicated professional with strong attention to detail and active listening skills. Experienced in managing shipments and inventory, ensuring quality while enhancing customer engagement.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Assistant Manager
Key Logo Inc.
Hartford
02.2024 - Current
- Processed outbound shipments by packing and labeling products for delivery, ensuring timely dispatch to customers.
- Received incoming shipments, verifying quantity and quality of items against purchase orders to maintain inventory accuracy.
- Assisted in loading and unloading trucks, facilitating efficient workflow and optimizing space utilization.
- Assisted in training new employees on shipping and receiving procedures.
- Communicated with customers regarding discrepancies or issues with orders.
Shipping Clerk
Specialized Staffing
Elkhart
05.2023 - 01.2024
- Ensured proper labeling of all outgoing items with accurate destination addresses and weight limits.
- Compared shipment contents with paperwork to maintain inventory accuracy.
- Assisted in loading and unloading goods from vehicles.
- Operated forklifts, hand trucks, and other equipment for transporting and storing goods.
Stay at Home Parent
Self-employeed
Elkhart
05.2018 - 07.2023
- Created a clean and safe home environment that promoted children's health and well-being.
- Managed daily schedules and activities for children effectively.
Caregiver
Belgium Gardens Assisted Living
Belgium
07.2017 - 05.2018
- Monitored resident health and reported changes to nursing staff promptly.
- Engaged with residents to assess and enhance comfort and overall well-being.
- Supported residents in daily living activities and personal care needs to promote independence and dignity.
- Partnered with team members to provide compassionate, quality care that met individual resident needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
BDC Representative
Van Horn Automotive
Plymouth
11.2015 - 02.2017
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Managed customer inquiries via phone and email to resolve issues and improve satisfaction.
- Scheduled appointments for test drives and service visits efficiently.
- Provided detailed information about vehicle features and financing options.
- Collaborated with sales team to develop customer engagement strategies that increased interaction.
- Maintained accurate records of customer interactions within CRM system.
- Engaged customers and assessed needs using strong verbal skills to tailor service offerings.
Customer Experience Manager
Van Horn Automotive
Plymouth
04.2014 - 11.2015
- Collaborated with sales team to improve communication and engagement strategies, fostering stronger customer relationships.
- Developed customer feedback systems to improve service delivery and satisfaction.
- Managed escalated customer issues, resolving conflicts promptly.
- Monitored customer service performance metrics and created comprehensive reports for management review, supporting data-driven decisions.
- Established customer service policies and procedures for consistent positive experiences.
- Organized community events and trade shows to increase brand visibility and strengthen customer engagement.
Receptionist, Customer Experience
Van Horn Automotive
Sheboygan
06.2012 - 04.2014
- Greeted customers warmly and directed to appropriate departments, enhancing their experience.
- Managed incoming calls and scheduled service appointments efficiently.
- Provided exceptional customer service during interactions with internal and external clients, fostering positive relationships.
- Processed customer payments accurately and efficiently using cash registers or point-of-sale terminals, ensuring compliance with company policies.
- Entered data accurately into various computer systems without delay.
Skills
- Shipment processing and inventory management
- Quality control
- Packing and labeling
- Equipment operation
- Customer communication and service
- Attention to detail
- Active listening
- Professional demeanor
- Sales training
Timeline
Shipping and Receiving Assistant Manager
Key Logo Inc.
02.2024 - Current
Shipping Clerk
Specialized Staffing
05.2023 - 01.2024
Stay at Home Parent
Self-employeed
05.2018 - 07.2023
Caregiver
Belgium Gardens Assisted Living
07.2017 - 05.2018
BDC Representative
Van Horn Automotive
11.2015 - 02.2017
Customer Experience Manager
Van Horn Automotive
04.2014 - 11.2015
Receptionist, Customer Experience
Van Horn Automotive
06.2012 - 04.2014