Destiny Fleming
San Diego ,CA
Summary
Dynamic Debt Specialist with proven expertise in debt management and client relations at Debt Advisors of America. Skilled in negotiating favorable repayment terms while exercising patience and empathy. Achieved consistent performance targets through proactive strategies, enhancing client satisfaction and financial literacy. Committed to ethical practices and compliance in all debt relief services.
Overview
13
13
years of professional experience
Work History
Debt Specialist
Debt Advisors of America
03.2020 - 11.2023
- Analyzed client financial situations to develop tailored debt relief solutions.
- Facilitated communication between clients and creditors to negotiate favorable repayment terms.
- Educated clients on debt management strategies and financial literacy principles.
- Monitored and updated client accounts, ensuring accuracy in documentation and reporting.
- Conducted follow-up consultations to assess progress and adjust plans as needed.
- Implemented best practices for compliance with federal regulations regarding debt relief services.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Increased revenue generation through diligent follow-up on delinquent accounts while maintaining ethical standards in collections processes.
- Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Cashier
Vons Grocery Store
03.2015 - 08.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth checkout operations during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier Team Lead
Harbor Freight Tools USA
Lemon Grove, CA
03.2013 - 03.2015
- Oversaw daily cashier operations, ensuring efficient service and accuracy in transactions.
- Trained and mentored new team members on customer service protocols and cash handling procedures.
- Implemented workflow improvements to enhance checkout efficiency and reduce wait times.
- Managed scheduling and staffing to maintain optimal coverage during peak hours.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Maintained compliance with company policies, safety standards, and operational guidelines.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Sandwich Artist
Quiznos Subs
San Diego, CA
08.2012 - 03.2013
- Crafted high-quality sandwiches following established recipes and customer preferences.
- Ensured cleanliness and organization of workstations to comply with health standards.
- Assisted in inventory management by tracking ingredient supplies and restocking as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Sandwich Artist
SUBWAY®Restaurants
Santee, CA
02.2011 - 08.2012
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of workstations and dining areas to meet health and safety standards.
- Assisted customers with menu selections, providing excellent service and product knowledge.
- Trained new staff on sandwich preparation techniques and company policies to ensure consistency.
- Monitored inventory levels, restocking supplies as needed to support daily operations.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Implemented best practices for food safety and sanitation, contributing to overall store compliance.
- Greeted guests, promoted specials, and took orders.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
West Hills High School
Santee, CA06.2010
Skills
- Debt settlement
- Debt management
- Patience and persistence
- Call center experience
- Stress tolerance
- Account management
Timeline
Debt Specialist
Debt Advisors of America
03.2020 - 11.2023
Cashier
Vons Grocery Store
03.2015 - 08.2019
Cashier Team Lead
Harbor Freight Tools USA
03.2013 - 03.2015
Sandwich Artist
Quiznos Subs
08.2012 - 03.2013
Sandwich Artist
SUBWAY®Restaurants
02.2011 - 08.2012
High School Diploma -
West Hills High School