Destiny Fletcher
El Paso,TX
Summary
Customer-focused professional skilled in resolving inquiries and enhancing satisfaction through effective collaboration. Experienced in delivering exceptional service as a Server and Customer Service Representative. Strong communicator and problem-solver committed to exceeding customer expectations and supporting team goals.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
El Paso, TX
10.2025 - Current
- Welcomed guests upon arrival to create a positive dining experience
- Present menu items and specials effectively
- Deliver beverages and meals promptly
- Maintain cleanliness of dining area
- Assist in resolving customer inquiries
- Coordinated with kitchen staff to ensure accurate order preparation.
- Process payments efficiently at checkout
- Delivered exceptional customer service to enhance guest satisfaction and retention
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with hosts, bussers, and kitchen staff to streamline service and ensure timely meal delivery
- Informed kitchen staff about customer allergies and special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
Customer Service Representative
TLC Associates
el paso, texas
10.2025 - 12.2025
- Collaborated with team members to improve service processes and efficiency.
- Utilized CRM software to track and manage customer requests.
- Educated customers on product features and service usage to enhance their overall experience.
- Resolved escalated customer complaints with professionalism to ensure customer satisfaction and loyalty.
- Provided feedback to management on recurring customer concerns and trends.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Caregiver
Cornerstone
El Paso, Texas
08.2025 - 12.2025
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health conditions, alerting healthcare professionals to significant changes.
- Provided companionship and emotional support to enhance client well-being.
- Implemented individualized care plans tailored to each client's needs.
- Coordinated transportation for clients to ensure timely access to medical appointments and social events.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and activities in compliance with care standards.
- Collaborated with family members to discuss care strategies and concerns.
- Assisted clients with bathing, dressing, and personal hygiene to ensure comfort and dignity.
- Prepared meals aligned with dietary requirements, assisting clients with feeding to promote nutrition.
Cashier
Raising Cane's Restaurants
El Paso, Texas
12.2022 - 09.2025
- Processed customer orders with speed and accuracy, enhancing overall customer satisfaction at CiCis Pizza.
- Handled cash transactions and maintained cash register integrity.
- Assisted customers with menu selections and special requests.
- Ensured cleanliness of dining area and food service stations to create a welcoming environment for customers.
- Collaborated with team members to ensure efficient service flow.
- Resolved customer complaints promptly and professionally.
- Stocked supplies and organized inventory in the kitchen area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed additional tasks delegated by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Provided exceptional customer service through active listening and engagement, fostering positive customer experiences.
- Worked closely with front-end staff to assist customers.
- Conducted training sessions for new team members on cash register operations and stock management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
Cashier
CiCis Pizza
El Paso, TX
02.2021 - 09.2022
- Handled cash transactions, ensuring accurate record-keeping and cash register integrity.
- Operated cash register, processing payments accurately through various methods, including cash, check, and credit card.
- Collected payments and provided accurate change.
- Processed customer orders quickly and accurately at CiCis Pizza.
- Assisted customers with menu selections and special requests.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints to enhance satisfaction and uphold service standards.
- Collaborated with team members to ensure efficient service flow.
- Maintained cleanliness of dining area and food service stations.
- Stocked supplies and organized inventory in the kitchen area.
Education
Some College (No Degree) - Dental Hygiene
SouthWest University
El Paso, TXSkills
- Order taking
- Cash handling
- POS operation
- Customer service
- Health safety compliance
- Issue resolution
- Team collaboration
- Time management
- Multitasking and organization
- Problem solving
- Active listening
- Effective communication
- Strong work ethic
- Employee training
- Team member support
Accomplishments
I graduated High School early
Languages
English
Professional
Spanish
Professional
Timeline
Server
Olive Garden
10.2025 - Current
Customer Service Representative
TLC Associates
10.2025 - 12.2025
Caregiver
Cornerstone
08.2025 - 12.2025
Cashier
Raising Cane's Restaurants
12.2022 - 09.2025
Cashier
CiCis Pizza
02.2021 - 09.2022
Some College (No Degree) - Dental Hygiene
SouthWest University